Impossible run ruined
I was playing till chapter 11 when I quit the game & not everything is gone & Issac is invisible & it's been a very very painful run. I've tried loading it up again, reinstalling the game, & deleting...
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EA_Shepard
Community Manager
Community ManagerHey, see if the following work for you. I know you have done some of them but with missing graphics like that, since not everyone is having that same issue it sounds more like corrupted data than an issue within the game. Unlike a PC, it's hard to have other things conflict with a game like that without the same download affecting everyone
- Quit the game and other running apps from Quick Resume (For Series X|S consoles)
- Remove any connected device, or additional USBs from the console then restart the Xbox and check
- Check for updates
- Try the steps in our Connection and Advance Connection Guides - this is purely for updating and downloading over a solid connection vs wifi if you need to.
- Open you're Xbox NAT Type
- Change DNS settings (You can use the public Google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
Clear Persistent Storage and Mac Address
- Go to settings > Select Device & Connections > Then Blue-Ray
- Select Persistent Storage > Clear Persistent Storage
- Alternate Mac:
- Go to settings > Select General > Then Network settings
- Go to advanced settings > Alternate Mac address > Select clear
- Select restart
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