[Old Report] Dead Space Remake Freezing computer / DirectX Error / Driver Crash
Yesterday, I tried playing the remake. After going through the settings to ensure that my system would have the best chance to run it, I started the game. The game froze after Nicole's first sentence. I noticed that my second screen showed a bunch of visual artifacts, mostly, the windows system icons splattered across the screen at various angles. I tried again at a lower resolution and in windowed mode, this time I got a little window attached to the game application: DirectX Error: DirectX Function "GetDeviceRemovedReason" failed with DXGI_ERROR_DEVICE_HUNG ("The GPU will not respond to more commands"). GPU: "AMD Radeon VII", Driver: 22.11.2 (22.20.29.10-21130a-386220E-AMD-Software-Adrenalin-Edition). This error is usually caused by the graphics driver crashing; try reinstalling the latest drivers.
Following that advice, I updated the drivers and got the same result. I ran an `sfc /scannow` command, restarted multiple times, made sure Windows was up to date, all drivers were up to date, and the whole nine yards. After everything was done, I no longer got that error message...
Now, instead of the game hitching and allowing me to just close the game and try again, my whole computer freezes. I've even rolled my AMD drivers back to the recommended 22.5.1 version EA recommended.
EA: Please fix this, not everyone can afford to shell out thousands on computer hardware just to play a game at semi-stable frame rates.
My system hardware:
Intel i5-9600KF
MSI Z390-A Pro
AMD Radeon VII
32GB GSkill Aegis 2666MHz
The game is installed on NVMe PCIe 1TB, not on boot M.2 NVMe
Hi Everyone,
I wanted to check if anyone is still running into the error:
"DirectX Function "GetDeviceRemovedReason" failed with DXGI_ERROR_DEVICE_HUNG ("The GPU will not respond to more commands"). GPU: "AMD Radeon VII", Driver: 22.11.2 (22.20.29.10-21130a-386220E-AMD-Software-Adrenalin-Edition). This error is usually caused by the graphics driver crashing; try reinstalling the latest drivers."
If so please try the following steps:
Spoiler- Check for other applications that may be limiting EA App or Game performance
- EA App's Cache (Top Left Menu > Help > App Recovery)
- Repair/Verify your game based on which client you are launching from
- EA App - Repair (My Collection > Tile Dots > Repair)
- EGS - Repair (Library > Tile dots > Manage > Verify)
- Steam - Verify in your library
- Run the System File Checker tool then Check for Windows and GPU updates
- Default your game to the high-performance GPU, AMD Settings | Nvidia Settings | Windows Settings
- Guide for Troubleshooting Graphics issues
- Install/Repair your VC++ files for Dead Space
- Put your device in a Clean Boot then launch the game
- Remove any over-clocking or undervolt settings or software and check if the issue continues.
If they do not help us and the issue continues please let us know the following...
Platform:
PSN ID/Xbox GT:
Region:
Are you using an internal or external drive?
Are you using an HDD or SSD?
Date this issue started (is it still happening?)?
Is anything else happening?
If possible, share a Screenshot or Clip...
If on PC, please share a DxDiag
Cheers!
