first check your save file to make sure it is ok. should show the correct save slot, difficulty setting and percent complete. copy to a flash drive. delete the save from your system. delete the GAME DATA file. reinstall the disc- let it update- redownload from the store any add ons you bought if any, re-install your save file. continue from last save point . should make it past elevator. common freeze points are elevator rides and ANY auto save point. (approach them slowly. ) If you are playing new game plus the game seems to freeze more often. read my other posts in this forum to see all the issues and attempts to work around. multiple consoles (4), discs 🏀 , and user names (4). EA finally gave me a DOWNLOAD of the game. I have now played standard, new game plus to 100% and am currently on hardcore playthrough.