Forum Discussion

3 years ago

Solved

Bought Dragon Age Origins through Steam, can't launch through EA play

Basically the title. When I try launching through Steam it crashes because of the memory leak issue which I haven't figured out how to fix.

Decided to try playing it through EA Play in hopes that something might be different. But it needs a cd key.

I own the game on Steam, but I can't find the key there, it doesn't show up no matter what I do. Am I just buggered or is there something I'm missing?

holger1405
3 years ago
@Thatguyj5

Do you use a Proxy or a VPN?

If you are not sure:

Right click "Start" > Choose "Windows Power Shell (Administrator) or Terminal (Administrator).

Copy and paste: netsh winhttp show proxy into the Power Shell window > Press ENTER.

You should get a return of: "DirectAccses (No Proxyserver).
If there is a Proxy or VPN, deactivate it.

If that don't helps, preform an EA app recovery.

Click on the 3 lines at the top left of the EA app > Help > App Recovery.

If that still don't helps, contact EA directly and let them check your account status.

EA Help on Twitter

https://twitter.com/EAHelp

Live-Support

https://help.ea.com/en/contact-us/

5 Replies

holger1405
Hero+
3 years ago
@Thatguyj5

Since when do you own the game on Steam?

Are your EA and Steam account correctly linked?
Thatguyj5
3 years ago
the two accounts are linked up, yes. And I have owned the game since the 15th of March, 2022.
holger1405
Hero+
3 years ago
@Thatguyj5

Thatguyj5 wrote:

And I have owned the game since the 15th of March, 2022.

Then you should not need a CD key.

To to clarify some things up, the new EA PC client is named EA app.

EA Play is the subscription service of EA (EA Play and EA Play Pro.)

I assume when you say "can't launch through EA play" you actually mean you can't launce with EA app, is that correct?
Thatguyj5
3 years ago
yeah, my bad.
And whenever I tried to launch it through the EA app, it wanted a CD key for the game to launch.
holger1405
Hero+
3 years ago
@Thatguyj5

Do you use a Proxy or a VPN?

If you are not sure:

Right click "Start" > Choose "Windows Power Shell (Administrator) or Terminal (Administrator).

Copy and paste: netsh winhttp show proxy into the Power Shell window > Press ENTER.

You should get a return of: "DirectAccses (No Proxyserver).
If there is a Proxy or VPN, deactivate it.

If that don't helps, preform an EA app recovery.

Click on the 3 lines at the top left of the EA app > Help > App Recovery.

If that still don't helps, contact EA directly and let them check your account status.

EA Help on Twitter

https://twitter.com/EAHelp

Live-Support

https://help.ea.com/en/contact-us/