Forum Discussion

iMyinx's avatar
9 years ago

DirectX error when Alt+Tab'ing

So I've been trying to pick up DA:I again which worked fine for me in the past. Unfortunately I'm getting constant DirectX errors which crash the game. Whenever I try to change to Window or Borderless Window Mode or whenever I Alt+Tab I get this specific error I attached to my post. If I don't do any of the above it just starts stuttering and finally completely goes stuck after about 10 minutes of playing. I've tried reinstalling DirectX, graphic drivers and basically every other suggested solution.

Hope you guys can help me

Cheers!

9 Replies

  • Anonymous's avatar
    Anonymous
    9 years ago
    Approved

    @iMyinx Alright then there might be something more serious going on. Could you please run system file checker and see if any errors/corrupt files are found?

    Let us know how you get on!

  • iMyinx's avatar
    iMyinx
    9 years ago

    did a system file checker and everything was fine, do i still need to reinstall the game?

  • Anonymous's avatar
    Anonymous
    9 years ago
    Approved

    @iMyinx If you have not done that already your could try reinstalling the game indeed. Should the issue remain you may need to contact an Advisor for more in depth troubleshooting.

  • iMyinx's avatar
    iMyinx
    9 years ago

    Alright, did a complete reinstall of the game, still getting the error. Guess I'll try contacting an Advisor then.

  • Anonymous's avatar
    Anonymous
    9 years ago
    Approved

    @iMyinx Sorry to hear that, do let us know if you get the issue resolved and what did it.

  • iMyinx's avatar
    iMyinx
    9 years ago

    Is the live support only available during certain times of the day? I've been trying to get in contact with an advisor over chat/phone the last couple days, without success tho. Im from Austria btw. (Idk if that info is important)

  • Leora85's avatar
    Leora85
    Hero+
    9 years ago

    @iMyinx Yes they are, and it varies depending on which country you're trying to contact. It doesn't look like Austria is an option on the country menu (unless my eyes aren't seeing it, which is very, very possible), it may be defaulting you to the US, you may want to try the UK instead, I imagine they'd be closer to you, time-wise (you also can't call the US, they only have an option to call you back, and it's only available to people in North America). You can select the country you want to contact from the menu in the upper right corner of the contact page. Not all contact options are available in all countries, though if you do choose the UK they have both live chat and phone options (if you need to call, you can use a VOIP program such as Skype to make the call, it should be cheaper than making an international call from a landline or mobile). 

    Hope that helps 🙂

Featured Places

Node avatar for Dragon Age Franchise Discussion

Dragon Age Franchise Discussion

Join the Dragon Age community forum and share your experiences in the legendary world of Dragon Age.Latest Activity: 2 hours ago
26,913 Posts