Trying to get my Dragon Age Keep world state into DAI, but everytime i get ready my New Game, Only the Default World State pops up. I tried following this guide, but none of the troubleshooting worked. https://answers.ea.com/t5/Dragon-Age-Inquisition/Dragon-Age-Keep-Tutorials-amp-How-To/m-p/6167543/highlight/true#M71700 What are my next steps? Mod edit: Guys, the CMs have been notified about the issue, hopefully we'll have some news soon. For now we can just be patient, sorry all. Also trying to merge all these threads into this one, sorry if it gets a bit confusing Mod edit: There is some weirdness going on with the accepted solution. While we try to fix that, you can find @dalekroux repost for the PC/PS4 workaround here. If you can't figure out how to repeat the steps to import another state or use the golden nug, see the post by @Bethrezenxlx here. Thanks everyone for your patience 🙂 ~Niah_Dark

Ok, tried adding some information to my post on what can possibly prevent PC users from using this workaround, but it just disappeared altogether instead. Oh well. Sorry for the inconvenience, guys.🙂This is a repost of my earlier solution, hopefuly it can be pinned again.A Temporary Fix for PC/PS4:-> launch the game and go to the game settings-> uncheck all 3 options of syncing your data with the servers (send my data to the keep, send my data to EA, log in automatically)-> restart the game-> log in manually - I saw that some people miss these steps, you need to restart the game for this to work.-> start a new gameIf you are still having problems, check if you have Origin In-Game Overlay turned on. If turned off, it may result in a "not able to find the custom world state" error. Tested this multiple times on my DAI and Origin clients. Hope it helps.For the Golden Nug issue, please see this post by the amazing @Bethrezenxlx (many thanks for the solution!)

This thread is now marked "solved" and that has me scratching my head in confusion. There does seem to be a successful, documented workaround for PC users (see post #105, which is also the 2nd post in the thread now) and one that seems to work for most PS users. However, XBox One users appear to be out of luck. I can't upload my custom world state for love nor money, and I've been trying it all. Ergo, sounds to me like the topic problem isn't fully solved, and the thread hasn't accurately earned its "Solved" status.The Partial Solution Post (#105, also 2nd post in thread) does say:It looks like it works for different platforms, but not the Xbox. If you have an XBox, try looking for the platform settings, maybe there are some platform-specific sync options that prevent you from getting your world state. If you find one, please let us know!That reads as pretty vague to me. I've been through every Network and System option I can to try and discover some form of "platform sync settings" I should be experimenting with. If someone can clearly explain to me what that means, I'll be really happy to try it. Less than a week ago, I uploaded my world state without having to bat an eyelash. Has any XBox One user managed to find some combination of workaround/platform sync settings for world-state uploading?I'm thrilled PC and PS users can upload their world states. Really! But, until a sufficiently successful solution has been demonstrated among the XBox user group as well, please do not mark this thread as solved.

I couldnt load custom world too today, finally did it by going to OPTIONS- ACCOUNT- unmarked all 3 boxes, restarted the game and logged in by clicking left bottom corner, and suddenly i could start new game with my custom world from the keep . Maybe it will work for someone else too...

Looks like this "solved" thread still doesn't include solutions for XBox users at all, nor reliably for all PC and PS folks. My dictionaries suggest "solved" has a less nuanced meaning than "it works for some."Suggestions:1. Remove the "solved" designation. I don't know, but to me this seems a no-brainer, and/or ...2. Move the stuff that really constitutes a solution for some platforms to its own thread and call that one solved, and/or ...3. If the decision-makers really consider the entirety of this thread solved, then we need to open a thread for [XBox Users] Dragon Age Keep Imports & Golden Nug Not Working. As far as I can tell, no solution for the Keep import problem has yet been identified for XBox users. So, there's no point in XBox users wasting time reading through 18+ pages looking for applicable solutions in this solved thread.(Keep in mind, the import problem is not a server-on-or-off issue ... even when the servers are happily running, most of us still can't import custom worlds. EA knows the problem is on their end. The response I got may constitute throw-a-dog-a-bone, but they say they are working on it. I hope they truly are.)

I think I have something, here...I have unchecked all options in the Account parameters in the game.Close and restart the gameChoose "connect to EA server" at the start page of the gameChoose New gameAnd there, after creating my new character, I was prompted if I want to import a personnal stateI'm crossing fingers that it will be a generic cure ^^

Dragon Age Keep import & Golden Nug issues [solution PC/PS4 only]

356 Replies

Rickgrande
6 years ago
same problem its really annoying
ElvhenYoung
6 years ago
Same here, it's very frustrating honestly
taistoews
6 years ago
Started happening to me today, and it was working just fine yesterday. I've even tried reinstalling the entire game and it didn't work. Ugh.
Drascy
6 years ago
Same here, been at it for 4 hours now. Tried everything the forums help thread offers, but it has not worked. Made sure Origin account and the account i log in to dragon age keep is the same, then exporting the World State. This worked for me before when the game launched back in 2014/2015 without any trouble.
Now after pressing New Game, Choosing Race/Sex, Class and Difficulty, then pressing Select button it just offers me to start with the Default World State and doesn't Prompt correctly the ''Wan't to Load a Custom World State from Dragon Age Keep'' window, which it did on my first playthrough at launch when the game first came out. 😞
Brakokleftis
6 years ago
Obviously there seems to be an issue on EA's side, since we're all experiencing this at the same time. Only thing we can do is wait for it to be fixed.
Honestly I'm glad I checked here first before attempting to reinstall the game.
swimnhawk
6 years ago
Happening to me also on ps4.
Taja76
6 years ago
It's happening to me on PC.
can't import world state, golden nug missing
Glaukim1
6 years ago
The same is happening to me, and worst of all, I deleted my saved games in keep, and I probably lost the items of the previous saves.
GraysonTheWolf1
6 years ago
I have spoken with two separate support members now and neither of them have been able to fix this.

2 days ago I made a new character with absolutely no problems. My custom world state imported and everything was working.

Today I decided to make a different character to try out a different class, only to see that I only have access to the default world state.

So I get onto the keep, make a new world state, and import it. It says it imported properly. But when I launch the game again and attempt to make the character, I still only have access to the default world sate. I've tried every single suggestion I've been given and nothing has worked

The only thing I noticed is that on the keep page after I import, it shows the date and time as 03/01/2019 1:30:03 UTC+00:00

Even though it was 9:25pm on 2/28/2019

I dont know if that is what is causing the problem or what. I just want to figure this out and get it fixed so I can play the dang game

[mod edit: merged threads]
NoobGirlfriend
6 years ago
This happened to me, too. I haven't played DAI since 2014. I re-downloaded the game yesterday and grabbed a couple of cosmetic mods, made a new game, and imported my save just fine. The mods didn't look good, so I quit the game and swapped the mods out. Now, no matter what I do (including deleting all mods and reinstalling Origin and DAI multiple times), I can't import my custom world. It's always the default.
I've been troubleshooting for hours. This is very frustrating and I want to get on with playing, but certainly not with the default world.