Product: The EA appPlatform:PCError Report ID (learn how to create an Error Report ID in the sticky post) NaWhich client functionality are you experiencing this bug with? Download GameWhen did this happen? (dd.mm.yy hh:mm) 6/28/2023-presentSummarize your bug When trying to download the expansion dragon age origins awakening it stops at 21% How often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? Try to download dragon age origins awakeningWhat happens when the bug occurs? It says error and keeps trying to download staying at 21%What do you expect to see? The hand download and install Help (cm edit moving to DA board)

@holger1405 it sounds like it. If they tried on an entirely different machine or Windows install, there could be a conflict with how it's linked to the account, or if they ever had EA Play on the account. DAO used to get a lot of errors like this in Origin due to entitlement conflicts. We would need someone to dive into their account and look and see if that is the case though.

@holger1405 Yeah, sorry. I would suggest messaging live support and having them go through the games and DLC linked to their account. Since we can't make any changes here, if there is something up, they have to make changes to the account.

Thank you all for the help, I wound up linking my ea account to GOG Galaxy and it downloaded and installed DAO: Awakening fine, so I can okay the expansion now.Still not sure what the issue was in the EA app.

I don't, but there was an option to link my ea account in GOG Galaxy, I did that, and it let me download the games in GOG Galaxy

@ea86f11e17109f65 Please clear your temp files: Press the Windows key and "R" at the same time Into the new window, type or copy & paste: "%temp%" (Without the quotes.) > hit "ENTER" Now your Windows Explorer should have brought you to the "C:\Users\>your user name<\AppData\Local\Temp" folder. > Delete all files and folders in it.(If some files or folders can't be deleted, reboot and try again.) Then: Go here and download "Revo Uninstaller". (The freeware version, Portable version works too.) Run "Revo Uninstaller" > Uninstall EA app. At the end of the main uninstall, Revo will ask you which cleaning method you want to use. > Select "Moderate" > Browse. If "Remaining registration content found" is displayed > Select All > Delete > Next When "Remaining Data and Folders" is displayed > Select All (Make sure the "Origin Games" folder is not in the list) > Delete. Restart the PC > Reinstall the newest version of EA app from here. Test

Dragon Age Origins Awakening Won't Download

14 Replies

holger1405
Hero+
3 years ago
@ea86f11e17109f65

Please clear your temp files:

Press the Windows key and "R" at the same time

Into the new window, type or copy & paste: "%temp%" (Without the quotes.) > hit "ENTER"

Now your Windows Explorer should have brought you to the "C:\Users\>your user name<\AppData\Local\Temp" folder. > Delete all files and folders in it.
(If some files or folders can't be deleted, reboot and try again.)

Then:

Go here and download "Revo Uninstaller". (The freeware version, Portable version works too.)

Run "Revo Uninstaller" > Uninstall EA app.

At the end of the main uninstall, Revo will ask you which cleaning method you want to use. > Select "Moderate" > Browse.

If "Remaining registration content found" is displayed > Select All > Delete > Next

When "Remaining Data and Folders" is displayed > Select All (Make sure the "Origin Games" folder is not in the list) > Delete.

Restart the PC > Reinstall the newest version of EA app from here.

Test
ea86f11e17109f6
3 years ago
That was a lot to the download and alas
Didn't work everything else downloaded, awakening stops again at 21%
holger1405
Hero+
3 years ago
@ea86f11e17109f65 wrote:

That was a lot to the download and alas

Didn't work everything else downloaded, awakening stops again at 21%

🤔

"That was a lot to the download" A Lot? You just needed to download EA app.
ea86f11e17109f6
3 years ago
No I had to uninstall everything and then re download, to get back to the same issue there was before
ea86f11e17109f6
3 years ago
Note: I also tried this on another computer, so fresh installs if everything and have the same result
holger1405
Hero+
3 years ago
@ea86f11e17109f65

@EA_Shepard an account issue?
EA_Shepard
Community Manager
3 years ago
@holger1405 it sounds like it. If they tried on an entirely different machine or Windows install, there could be a conflict with how it's linked to the account, or if they ever had EA Play on the account. DAO used to get a lot of errors like this in Origin due to entitlement conflicts. We would need someone to dive into their account and look and see if that is the case though.
holger1405
Hero+
3 years ago
@EA_Shepard

And that someone would be? 😉
EA_Shepard
Community Manager
3 years ago
@holger1405 Yeah, sorry. I would suggest messaging live support and having them go through the games and DLC linked to their account. Since we can't make any changes here, if there is something up, they have to make changes to the account.
ea86f11e17109f6
3 years ago
Is there a link to the live support? I couldn't find anything to actually talk to anybody except here