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DaREALslim20's avatar
2 years ago
Solved

[EA app] Dragon Age 2 DLC Not Accessible After Download

I downloaded dragon age 2 ultimate edition to replay and get a chance to experience the dlc content i missed out on but for some reason I don't have access in game i have uninstalled and reinstalled nothing changes and it says all dlc content is downloaded in the ea app didn't know if someone knows a way to fix it. 

(cm edit updating for tracking)

  • EA_Shepard's avatar
    EA_Shepard
    2 years ago

    @Pragmaticpoet Wanted to follow up on this one with you. I am afraid that contacting Microsoft would not resolve this as it isn't a Microsoft issue.

9 Replies

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @DaREALslim20 Following up with you on this one. Are you playing through the EA app or in Steam?  Some players download it in one and swap to the other.

    When you log into the game, are you not seeing the content as installed, or can you not access the content when you go to the DLC location in game?

  • 7737202's avatar
    7737202
    2 years ago

    @EA_Shepard Hi ! I'm facing the same problem so I think I can answer on his behalf ^^

    I, personally, played a Steam version. I recently bought DLCs on EAapp and this problem showed up. So I thought maybe it is caused by the used version? So I swapped into EA version but the situation remains the same ...

    I (I suppose we) don't see contents installed in "Downloadable content", and nothing in the in-game location either, even though I can see them intalled in my EA library.

    I hope you understood our problem and can help us !!

    Edit: I forgot to mention that I can log in my EA account without problem

  • I've seen quite a few threads regarding but can't figure out how to solve my issue.

    Like most people, since the EA servers closed, it's posed the issue that the DLC's for DA2 won't work. I recently got a new PC and have gone to play the game again and none of them work anymore (little gutting as I've never gotten around to playing Legacy and after playing DAI, I wanted to do a whole new playthrough). 

    I cannot for the life of me figure out how to get them working...

    Files are saved to my D-Drive rather than C. All files under "addins" are all there as far as I can see. I've tried to redownload them from the EA site where they are free, ran the installers, but they still don't do anything.

    I don't have the old Origins app, I only have the new EA one.

    If anyone can help me, I would greatly appreciate it!

  • Same issue here!

    I use the EA app.

    I can see the DLC’s in my EA downloads and in the game however, in game it says “unauthorised 1.0”.

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @SourBerries and @DaREALslim20 

    This is a pretty old error. It typically comes down to one of the following reasons

    Bad install of DLC (happens quite often)
    You had EA Play and it expired
    Someone else logged in and downloaded the DLC

    Your account isn't entitled to own that DLC

    Without looking at the account, it could be any of these. You can test this out and typically resolve it on your end. 

    • Go to C:\Program Files\EA Games (Or your respective install location)
    • Delete ALL DLC folders.
    • I also delete the metadata folder too

    Log back into the EA app or Steam, repair the game first, then install the DLC. Once you log in, it will show you which ones you own on that account. At which point just install them over again and log in and it should show up in the game. Im downloading it now to test it out.

  • I'm having this same issue. I'm autistic and bedridden. Please help. I contacted EA and they told me to contact windows... (removed)? Please help.

    (cm edit removed language)

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @Pragmaticpoet Wanted to follow up on this one with you. I am afraid that contacting Microsoft would not resolve this as it isn't a Microsoft issue.

  • T-Dog1982's avatar
    T-Dog1982
    7 months ago

    Nope. Tried what you wrote 4 times and… nothing. Let’s face it, it’s EA… nothing works right. Lol

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    7 months ago

    @T-Dog1982 

    Actually, it's an account-based issue, not "EA." How and when you owned the game or content depended on whether or when the game was updated for players who owned or purchased a code from a third party. The publishers themselves are not to blame for the way games and DLC work on an account. Currently. This is what we are currently checking on as some players were not eligible for the update that happen a couple years ago and some were. In most cases, if it isn't there, it isn't supposed to be and you may have to buy the edition that has the content.