first Pride demon crash

The page with the 3 cards is a loading screen. How long have you waited for that screen to close? It can take a fairly long time depending on your computer. (In my case it ranged from 18 seconds to 2 minutes depending on settings and hard drive speed.)

If the game always crashes at the same spot, a repair can sometimes help. In Origin, rich click Dragon Age Inquisition (while it's not running) and select the option 'repair game'. Try the game again and see if it still happens.

If that doesn't work, it would help if you could post more details about your laptop. The best way is to send a dxdiag file. This page explains how you can make a dxdiag text file. Once you've saved that, you can attach the file to your reply.

Hi Fred, thankyou for the reply.  I have left the card screen up for a while...went outside and checked on my pets and put some washing on and came back and it was still in the same spot.  the save ring came upin the bottom corner to start with when it went to that page so I thought maybe it had saved but on shutting down and restarting its at the start of the pride demon again which I have now killed 5 times LOL.

I had the disk install but deleted that install and did online install when I couldnt get it to work.  have done repair about 10 times LOL.

this is the dx file 🙂

Hey @luv1another

Sorry to hear it's crashing on you, I know from personal experience it's frustrating to deal with. Let's see if these steps fix this for you.

1. Check to make sure your drivers are up-to-date. https://help.ea.com/en-us/help/pc/pc-graphics-troubleshooting/
2. Uninstall Origin and re-download/install the latest version: https://www.origin.com/usa/en-us/store/download
3. Try lowering your resolution settings from the in-game settings menu

Hope that helps you out. Good luck!

@EA_BlueberryThanks for the reply, did all that and it didn't help.  It freezes after the pride demon is dead and it goes through a scene of people covering their eyes.then freezes on the card page took a couple photos with my phone as I cant do anything on laptop when it gets to the page even task manager wont come up so I have to just close my laptop.

Thanks for getting back to me @luv1another

Looks like there are a couple other threads on this as well where some other Dragon Age players found workaround solutions for this. Can you let me know if those help out at all?

#1 https://answers.ea.com/t5/Dragon-Age-Inquisition/Game-crashes-after-pride-demon-fight-at-the-beginning-everytime/td-p/4010545

#2 https://answers.ea.com/t5/Dragon-Age-Inquisition/Crash-after-first-Pride-Demon/td-p/4029685

It looks like you have DirectX 12 installed. I've seen some success from others by going back to DirectX 11 or rolling your video card driver back to the previous state and then re-downloading the newest one.

I'm very sorry this is happening to you! Please keep us updated in the thread and good luck.

@EA_Blueberryso I have spent all afternoon trying to fix this...you cannot uninstall DX12 only repair ☹️ so tried that, tried using the window setting and everything else the threads suggested.  Nothing is working which is annoying.

I am now getting this pop up though after the game crashes and my computer wont do anything but running a repair doesnt seem to do anything... I really wish I never laid eyes on inquisition after all the annoyance its caused.

It's unfortunate to hear those additional steps didn't work. I think it will be best if we get one of our advisors in touch with you via live-chat or phone so they can walk you through some other steps that should fix this for you. For something like this it's difficult to find an exact solution that will work for everyone because there are so many different types of PC setups out there, so we'll need to try as many steps as we can to see what sticks. We sincerely apologize you're going through all these steps for this game but it's a truly amazing experience once we get in running for you the way it should.

Please reach an advisor at our Help site as early as possible. Contact Live-Support

I wish you the best of luck and hope you enjoy the weekend. 

Your issue may come down to your GPU being below min specs.  http://gpuboss.com/gpus/Radeon-R7-Graphics-vs-Radeon-HD-4870

The R7 isn't that good of a graphics chip, and really isn't designed for higher end gaming...and even though DAI is an older game, it is a bit on the higher end of specs for play when you are talking non-gaming laptops and computers.   You may get lucky by turning down all graphics, and making sure nothing else is drawing on your system, such as background processes, and such since the R7 shares some memory with the main system.  But honestly, if you are looking to game much then you will really need to upgrade your system to a gaming laptop, with a more dedicated graphics system or move over to a computer tower based system that allows more flexibility in what you can put in it. 

@mcsupersport@EA_BlueberryI only just got this laptop less than a year ago and specifically asked for a laptop that would play games..everyone talked me out of the gaming laptop and said this one was fantastic.  I should just go with my gut and not listen to husbands and salesmen grr.  Anyway have tried lowering graphics and playing in comparability mode for windows 8. The sales guy even looked at the dragon age inquisition specs and said it would play easily.  so any games along the same sort of thing as dragon age I can play? RPG single player not into the Multiplayer games...I am not co-ordinated enough lol ( I did play one once) just like to plod along and do my own thing

If you are looking at gaming on the high end, latest and greatest games, then honestly, this laptop isn't really for you.  Look to spend double at a minimum for a good gaming laptop to what that one should have retailed for.  Never trust salesmen to know about specs and the like....always price around, look at specs, research and basically do your own legwork.  Yours should play older games without issue, and you may get it to run DAI with a bit of luck and work, but DAI, and Skyrim Special Edition are at the limit of what that machine can really handle.  Now if you were playing Sims, or roblox or some of the more basic games then sure it would be fine, but for true PC gaming, that laptop is on the low end.