Game will not start
I have been trying for a couple of years to log into the game now without success. I have posted on here in the past and been unable to find a solution. I thought I would try again as I miss playing ...
Forum Discussion
First steps are to explain exactly what is going on, what happens when you press play and what the exact problem it. Just saying it doesn't work, isn't much help. Second step is a DxDiag file so we can see a bit about your system hardware and fault errors(located at bottom of the DxDiag).
Probably the two most common issues causing DAI to not start, are Avast/AVG antivirus programs and hardware below spec(sometimes accidentally being used..ie system updated and changed settings).
So please post back with the above and let's see if we can help you.
When I start the game it crashes. It crashes at different points. Sometime it gets to a black screen with the inquisition sign in the bottom corner and crashes, sometimes it gets to character creation and crashes.
I have attached DxDiag file. I play other games at high spec, LOTRO being the most commonly used.
Thank you for your response and potential time in helping me.
Nothing stands out as a gotcha in the DxDiag file. You have a few crashes related to telementry, one to Mcafee Truekey and a few misc ones.
Now the telementry ones are usually related to Windows anti-virus, and of course the McAfee is another AV program so if you have multiple ones installed and both functional, they can fight and cause issues. So you may want to check your settings and make sure only one AV program is functional, and then a temporary measure, you may want to disable that one for a limited duration and see if it allows your game to work.(Antivirus programs have played havoc with DAI in the past....AVG and Avast are worst offenders).
Your Video driver lists Oct 2017 as release date....SHOULD be a newer one out by now, so you may want to do a clean driver install to make sure it works best.
Also you list 16GB on your main drive, you can try to free up some space to about 30 Gigs if you can and then set your Virtual memory to a flat 16G space reserved....sometimes if a system needs extra memory during loading and the virtual memory isn't set up then it crashes the system.....MOST times the Op system can handle this fine, but with the drive pretty full, and odd occurrences, this is something to check.
Hi, I think I tried all this previously and did not work but I will try again.
AV is disabled/uninstalled.
The video driver was last updated in OCtober when a friend tried to help resolve this issue so updating it then did not work but will happily try again.. just not sure how to do that.
I don't use Dragon age on my main drive. I used it on my secondary drive as that has the most space. I have got the main drive up to 18gb free space but I can't get rid of anything else on there. I can try uninstalling a game on there and moving it to the secondary drive, hower the whole point of having the first drive was because it was SSD drive.
Thanks again for your help, anything else would be great. Just tried game again and still not working.
Three steps this time, and sorry for taking so long to get back with you. Life happens and I wanted a bit of time to think your issue over as it doesn't have an obvious cause.
1) On your C: drive you should find C:\Users\YOUR USER NAME\Documents\BioWare\Dragon Age Inquisition\Save. I want you to rename this file to "save backup" or something similar so you know which is back up and which is being used currently. This will reset all in game options to default and remove all saves, starting you over with a clean slate. I also want you to run a repair at this time....yeah again...and then when that is all complete, restart the game. When you restart the game it will remake the save folder so don't worry, but this will eliminate save corruption and settings corruption. IF the game works, cool, you can slowly move over save files until you get an issue and then you have found your issue, or you get lucky and it isn't saves but settings.
2) Second step is to run a clean boot. https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows This will hopefully weed out any program interference by starting the computer up with a limited program set and hopefully seeing if another program is causing issues or if it is more hardware/driver compatibility issue.
3) Third step is to be used only if first two don't. Create another user profile on your machine with admin privileges and load only Origin and DAI on the profile. Start the game and see if it works. If this step works then it isn't a hardware compatibility issue but a combination of settings and programs on your main profile causing issues. If it still crashes here, then most likely something in your hardware/driver system hates the game.....
