Game will not start
I have been trying for a couple of years to log into the game now without success. I have posted on here in the past and been unable to find a solution. I thought I would try again as I miss playing ...
Forum Discussion
Hi,
Option 1 I do not have any saves any more. I have had to delete everything as instructed by EA help.
Step 2 I will try
Step 3 I have tried already but does not work.
I have found EA help infuriating. It seems they just want me to go away. I have spoken to roughly twelve people and they have just made things worse. As a result of their "help" I now have no video driver an I do not know the information I need to reinstall it. product type, product series, product etc.
They suggested unistalling direct x 12 and installing direct x 11 but they do not know how to do that.
Any help as always is greatly appreciated.
https://www.nvidia.com/Download/driverResults.aspx/138567/en-us
That should be the link for your video driver, maybe it helps.
If you haven't already you need to run a scannow/sfc https://support.microsoft.com/en-us/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system
This command tells windows to check your windows install and see if everything is right with it and the files of Windows. Read the article carefully and follow the steps exactly to run the test. If it fixes anything then you can recheck and see if it worked for you, if not....then....
The bad thing for you is that you have tried the new user profile and it doesn't work. That tells me it is more specific to your hardware and driver setups....meaning your machine doesn't like DAI. You get lucky and you set virtual memory to twice your RAM, update your video driver and it works....you get unlucky and you find your Motherboard manufacturer, update everything on it, including Bios, update everything else on your PC and it still crashes due to a quirk of your hardware and the game..... It could also be something going bad, such as a power supply degrading on one specific channel that happens to supply something that is stressed at just the right time by DAI that it crashes the game. Partly it comes down to how badly do you want to play from here, and how much time(and money) do you want to invest.
If you have reinstalled, cleared the saves folder, tried both clean boot, and the more radical new user profile, updated all drivers and bios that you can, then you start having to really look at hardware and possibly just something about one of your components that DAI just doesn't like.
So from here, how much time do you want to spend? Next step....update all of your PC drivers and bios....If you have to open the machine up to find the models for updates and make sure everything is seated in with cables, memory and all cards, plus cleaning out all dust and debris in the case....( I am assuming this is a PC desktop....if laptop, ignore this and look up updates through model and manufacturer, but DxDiag file looks like desktop....)
Hello again,
If i remember correctly nvidia would not let me update drivers. I entered all the details in correctly and it would not work. As I say, all other games work on my system other than DA Inquisition. I have been trying for ages now and nothing works. I even called up EA help and they could not find a solution. I have now become fed up of calling up, re-explaining the situation every time and explaining what everyone else has asked me to do and for them to then say try this and the call is ended. Then that does not work and I have to repeat the process.
Any help would be appreciated and again I know nothing about computers so step by step instruction would be greatly appreciated.
ThanksIt may possibly have something to do with Direct x 12 but i cannot figure out how to uninstall it.
The best I have got is that I created a new user with admin rights on my pc and installed the game. When I launched to the game I got to the main screen I could select start new game and choose to upload my custom world state and select my new character. Then when it tried to enter the game it crashed.
If anyone can help with this it would make me so happy. I got so excited that it was about to work I have been trying for years.
If anyone can help it would be greatly appreciated. I have attached an up to date dxdiag.
Thanks in advance for any help.
Ok, your DxDiag has changed from last time.....
Under display devices you get this first...and second position....
--------------- Display Devices --------------- Card name: DisplayLink USB Deviceand at third position, you get your GTX 660ti. The 660ti doesn't show any info on output or seem to be used at this time...which would be a most likely place to start, since a USB display device isn't in any way supported by the game. So I would check into your settings, cables, and such and make triple sure your machine is trying to use the 660ti to play the game, cause right now, from what I can see, I would say it isn't.
Hey, Thanks very much for taking the time to look and reply.
All I am doing now is using a docking station from my work to enable me to use the two screens and when I need to work I can also use my work laptop as a 3rd screen. I would hope this makes no difference in loading the game but just in case, how do I check the things you have suggested please?
Thank you again.
