for context, i have 8 heroes currently in the da:o part of the keep (they imported automatically into the keep when i first synced the account, + this was around 8 or 9 years ago); thus, i have characters that i never used / copies of them and i'd want to keep only one (from my first ever completed playthrough). problem is, when i try deleting them, i just get the 'Oops, an error occurred | Please refresh the page and retry'. I tried deleting a da2 hero and that worked, so i don't really understand what's going on here. is it an error? is it my account? i just want to reorganize things for my current playthrough.

@Kumquatwhat Kumquatwhat wrote: I know manpower is an issue but given that the Keep is how you get worldstates ready for Veilguard, DAV will not have any kind of save game import, you will have to manually edit your choices from previous games at the start of the game. So the Keep really has no priority itm.

@seravellan Hey, I wanted to follow up on this thread to see if you continue having issues with the Keep and deleting your heroes! Cheers!

hi, i just tried again and it's still not letting me delete them; i keep getting the same error as before.

I keep trying to delete old heroes that I don't use or need and it keeps failing. Only Origins seems to have this problem; every time I try it says Oops, an error occurred: Please refresh the page and try again. Refreshing the page does nothing, of course. There is no support option given, only the response that I should refresh and repeat, again and again unto the end of time. It's already turned into a disproportionately frustrating support experience, due largely to this awful chatbot that keeps trying to reroute me to Lord of the Rings: Heroes of Middle Earth support sites, and there apparently not being any official support for the DA Keep. Is there a way to actually delete these, hacky or otherwise, or am I stuck?

Hi @Kumquatwhat, merged your thread with a similar one!

[Keep] Cannot Delete Dragon Age Origins Heroes

15 Replies

EA_Shepard
Community Manager
2 years ago
@seravellan

Hey, I wanted to follow up on this thread to see if you continue having issues with the Keep and deleting your heroes!

Cheers!
seravellan
2 years ago
hi, i just tried again and it's still not letting me delete them; i keep getting the same error as before.
Kumquatwhat
2 years ago
I keep trying to delete old heroes that I don't use or need and it keeps failing. Only Origins seems to have this problem; every time I try it says Oops, an error occurred: Please refresh the page and try again. Refreshing the page does nothing, of course. There is no support option given, only the response that I should refresh and repeat, again and again unto the end of time.

It's already turned into a disproportionately frustrating support experience, due largely to this awful chatbot that keeps trying to reroute me to Lord of the Rings: Heroes of Middle Earth support sites, and there apparently not being any official support for the DA Keep. Is there a way to actually delete these, hacky or otherwise, or am I stuck?
EA_Shepard
Community Manager
2 years ago
Hi @Kumquatwhat, merged your thread with a similar one!
EA_Shepard
Community Manager
2 years ago
@Kumquatwhat @seravellan

I wanted to follow up on this thread to see if you continue having issues with the Keep!

Cheers!
seravellan
2 years ago
i just tried deleting a da:o hero again; the issue is the same as when i made the thread
Kumquatwhat
2 years ago
I too am still having the same issues.
EA_Shepard
Community Manager
2 years ago
@Kumquatwhat @seravellan

Do you get the same error regardless of your browser or device?

Chrome/Firefox/Safari/Edge?

Mobile device log-in - Do you also get the same or different errors?
seravellan
2 years ago
i tried this on pc (edge), iphone (safari) and on a samsung phone (chrome) — all of them give the same exact error
EA_Shepard
Community Manager
2 years ago
Hey, @seravellan Thanks! I will follow up on this, but after my last conversation, I noticed that there wasn't much happening as no one could reproduce it then. Things are busy with DA: TV, so the Keep isn't high on the dev's list of issues. That being said, this may take a while unless many more players tag onto this thread.