NTDLL.DLL Crash after Therinfal Redoubt

@Harm221996

With NTDLL.DLL being a Windows system file, can you let us know if running System File Checker prevents or fixes the issue:

http://support.microsoft.com/kb/929833

Use the command as follows at an elevated command prompt: sfc /scannow

Hey thanks for the quick reply

Just did the SFC /scannow, it did not find anything.

Also just in case tried to do the templar mission all over. The game still crashed at the same point.

The mage version of the mission aka where you choose mages did just fine, no crashes.

Have already tried to do a clean reinstall, that did not help.

I have also uninstalled and installed all redists, so that should not be the problem.

Have done a clean boot too and clean install of the video card drivers.

Tried deleting game settings files to reset the config as well.

And this morning I upgraded from windows 7 to 10 so the Windows itself should not be faulty.

Any ideas what else to try?

@Harm221996

No problem at all.

• Are you clean booting Windows 10?
• Is your GPU or CPU overclocked?
• Disable any antivirus temporarily, especially if it is set to scan 'on access'.

Hey

No I aint overclocking my GPU or CPU

No I did not clean boot windows 10, I did try it with windows 7, did not work then.

And I also disabled AV at windows 7 along with Razer Synapse, because I read that it caused ntdll.dll crashes to desktop, but when launching the game.

Anyway neither step worked in windows 7 so I have not tried them since.

Should I try to clean boot windows 10 just in case?

@Harm221996

Yes, do try that. If it then works, you should be able to narrow down which item is causing the issue.

Just tried a clean boot in Windows 10. Same result.

I have no idea what could be doing this. Such a shame, wanted to try picking templars too.

Any other ideas what I could try?

Thanks in advance

Update: After completing mage quest and reaching skyhold, trying to recruit Cole there right away crashes the game too. Maybe Cole is the problem.

Hey

No I don't use mods. Original game+ decent, trespasser, hakkon and black emporium is what I have.

And yeah, I have tried the repair 2 times already. It did not seem to find anything both times. I even reinstalled the game between these repairs.

Sorry to take so long to post back, but my Mobo on my computer went belly up and I had to rebuild it and upgrade.  Good thing is now I am running AMD Ryzen7 1800 chip, bad thing is I am a bit poorer....lol.

1)  How about posting up a DxDiag file so we can see what kind of system we are dealing with, and maybe get some insight to offer some better ideas.

2)  Are Origin, and DAI both set to run as adminstrator??

3)  Are you running either in any kind of compatibility mode??

4)  Do you have any kind of add on overlays??  AMD gaming evolved, Afterburner, Fraps are just a few to give you an idea of what I am talking about, if you didn't already know.

5)  Try deleting the profileoptions and profileoptions_options files inside your Saves folder located in your Users section.  This will reset all ingame options, including graphics and keybindings....want to see if something got changed that may cause as issue.

6)  Have you tried lowering all graphics options down to bare minimum to see it will get past the cutscene or section of the crash??

7)  Since you have upgraded to Win10, make sure you have checked all drivers(sound, video and motherboard) for updates and double check windows has successfully completed all updates.

8)  Keep us updated with progress.