Forum Discussion

d67382ba7061d83's avatar
2 years ago

[PS5] Unable to Log into The Dragon Age Servers

  1. I can't login to the dragon age servers because it says my login credentials are expired but I've changed the password twice and it continues to say the same thing. I am able to login into my ea account on my phone but there's no option on the game menu to change the login credentials. I've restarted my PS5 but it didn't help. I saw someone say to unlink my ps and ea account but there might be a risk. Is this what I need to do to fix this issue

2 Replies

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @d67382ba7061d834 Log into EA.com with your PS account. Make sure you are linked to the correct EA account. If a password reset does not work, it means that the wrong EA account password is being reset or the password reset created a new EA account.

    Once you verify on your EA profile that the right PS account is linked to the right EA account and it does not work, you would have to reach out to live support in order for them to take a look.