Re: Dragon Age: Inquisition does not start (PC)

Thanks, PotentPotions.

Sorry for the delay. I have tried your suggestions as to installing the new driver as CLEAN INSTALL. I also uninstalled GeForce Experience. 

There is no change.

Have you downloaded the new patch for the game??  Patch 5...it has made a difference on several people's ability to run the game.

Well, I just offered the following advice to someone with a new system build with Windows 7, but much of this also applies to Windows 8 and 8.1.  Try any or all of the pieces listed and see if it helps any.  

Some things to try:

Go into your game install directory on your hard drive (i.e. C:\Program Files (x86)\Origin Games\Dragon Age Inquisition) and dig down into the \__Installer\vc subdirectory. There should be 4 folders inside, each with a Windows executable file inside it. Run each of them and install them (select REPAIR if they ask you to repair or remove).

Afterwards go grab the DirectX WEB installer from here: http://www.microsoft.com/en-us/download/details.aspx?id=35 save it and run it. It will look at your installed version of DirectX and repair or update anything from DX11 plus install the files necessary if you also happen to need DX9 for other applications - Fresh installs of Windows do not always load all of the files necessary for the older versions since the most recent Microsoft updates to Windows.

(Additional note here - Windows 8 and 8.1 no longer even include the base framework for DX9 and below.  I have found that even some applications that swear the rely purely on DX11 won't run properly unless DX9 files are present)

Then just to make sure Windows has all the updated bits, you may also want to download and install this: http://www.microsoft.com/en-us/download/details.aspx?id=30653 it's .NET Framework 4.5, as if you are running the latest drivers for your video card, they require this to work properly but the installer may not install it depending on your Windows security settings. (There are also a couple of higher versions you can dig up for Windows 8/8.1 if you want to be sure you have the latest and greatest. You should be able to find them listed under Optional in Windows Update.)

After that, be sure to check Windows Update and install anything lying in wait for you there.

Finally for the Windows side of things, I strongly recommend reinstalling the latest video driver from NVIDIA (347.52) http://www.geforce.com/drivers/results/81877 using a "Custom" install, checking "Do a Clean Install" and NOT installing GEForce Experience.

(Sticking with the other driver I posted about is also an acceptable compromise since NVIDIA released it especially for issues related to this, but if you have updated Windows, I do recommend doing a reinstall just to be safe.)

After all the Windows tweaks, be sure to reboot at least once.

Go into your NVIDIA Control panel and set it like suggested here:
http://answers.ea.com/t5/Dragon-Age-Inquisition/Patch-5-crash-Out-of-memory-DirectX-on-GeForce-660/m-p/4377210

DarkAmaranth1966 wrote:
Try this, it worked for me and, several others.

In Nvidia Control panel
Single Display Mode
Vsync Adaptive - this one is crucial, any other setting and it's crash city.

In Game Post Processing Effects LOW - again critical, crash city if not.
Lastly - try right-clicking on your game tile for Inquisition in your My Games tab in Origin and selecting "Repair Game" and let it check your files. They just pushed a patch, and it is possible your files are not completely up to date.

PotentPotions,

I followed these steps. No change.

The DX and .NET installers both told me that nothing was needed.

mcsupersport,

I just reinstalled the game before my post yesterday, so I assume it downloaded and installed with the new patch intact. I've also run the repair feature to double check, but I can't find a place to confirm what patch my installation is on.

@ManawakerCan you post a full DxDiag as per...  http://answers.ea.com/t5/Dragon-Age-Inquisition/How-to-post-the-relevant-info-when-you-create-a-question/m-p/4356255#U4356255

I want a look at the full thing to see if something stupid has been missed or overlooked..

Sure.

http://hastebin.com/ucopohafaq.tex

Can't get DA:I to start, basically cloud sync will start up and nothing happens. Already reinstalled twice and switch Origin in and out of beta version

http://www.mediafire.com/view/o0k2mcukc015gjo/DxDiag.txt

I saw nothing untoward in Manawaker's report, however, I saw an outdated driver in the next one:

  Driver Date/Size: 11/21/2014 10:44:20, 1348928 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp: 

Outdated? I really installed Omega driver from AMD.

http://support.amd.com/en-us/kb-articles/Pages/AMDCatalystOmegaWINReleaseNotes.aspx

http://i.imgur.com/8W6TDA7.jpg

http://i.imgur.com/MfFdN4p.jpg

http://i.imgur.com/H20CvW2.jpg

The Omega Net drivers are almost always a couple of months or so behind AMD, while the Webmaster there removes various "no update" flags that are inserted to give various OEMs control over drivers, which typically ends up causing greater delays than only 6-8 weeks for the owners of hardware from those particular manufacturers. 

If that had been your situation, in future you will would have wanted to choose a different AMD partner rather than the brand you had at present (for everyone else seeing this, follow the link to see more about Omega Net).

https://www.google.com/search?q=omega+net+drivers&ie=utf-8&oe=utf-8

Regarding the confusion of AMD also choosing the name "Omega", I don't understand why it's dated FOUR months ago.

I don't know whether to laugh or cry. It AMD Catalyst Omega driver, not Omega Drivers.net custom drivers

https://www.youtube.com/watch?v=oTyA2O4Ial4

http://community.amd.com/community/amd-blogs/amd-gaming/blog/2014/12/08/a-very-special-edition-driver-amd-catalyst-omega

I already link to you official AMD's -

AMD Catalyst™ Omega Windows® Release Notes

http://support.amd.com/en-us/kb-articles/Pages/AMDCatalystOmegaWINReleaseNotes.aspx

My problem is that today Origin said that it needs to be updated. So it updated itself and as it is in most cases, if failed at it. Miserably. All it told me was "Something went wrong, re-install Origin". For 8th time in total since I've used Origin. DAI was showing up as grayed out on my game list, with a link saying "Update available, update now" which didn't do anything at all.

So I re-installed Origin and tried to launch DAI - nothing. Origin does open now but DAI is still showing up as grayed out in my game list. I cannot click on "Play" button and the link which earlier mentioned an update is nowhere to be seen now. When I right click on DAI on my game list and select "Update" nothing happens. I see no "Repair" link anywhere. So game simply is not accessible suddenly after Origin update fail. I've re-scanned my games, checked several things listed here (none of which helps) but the DAI stays as grayed out on my games list and I cannot start it.

Don't tell me that I have to re-install the WHOLE GAME now because of this silly Origin update debacle?

So what no response even when I clarify I have the official and latest Amd driver?

If it is refusing to launch because it thinks there's an update missing, the easiest way to see it to open Oigin, be sure you click "remember me" when you log in.  When Origin comes up, click on the Origin tab to get the menu.  Select Go Offline --- Do not click on Log Off, just Go Offline. Origin will go into Offline mode without you having to disconnect from the internet.

Once Origin is offline, if the game is only messed up because Origin wants to install a patch, then the tile should once again be colourful and you should have the Play option when you mouse over it.

:cathappy:

If it does not, then there is something wrong with the installation of the game itself, or your machine has some sort of configuration issue.

If you will post again to let me know the results, I'd appreciate it.  I can then also give you some suggestions for how get Origin to fix itself so you can run the game. 

Good luck!

Quick Edit -- PS -- with any of Origin's games that have a multiplayer element, if they are not updated with the current patch, Origin will NOT let you play while logged in.  (Being offline in Origin disables all of the online features such as importing a custom world if you start a new game, and accessing multiplayer.

I suspect it's so that it's far, far less difficult to maintain access for everyone if you require them all to be on the same patch version. 

Origin offline but DA:I isn't grey out. Click play, nothing came up, not even in task manager.

http://i.imgur.com/8he816r.png

Went back online , still the same thing, nothing, even tried check for update

http://i.imgur.com/FfmzWLU.png

Hi!  

My game is not working as you describe. I have not beeen able to play it online for at lest two patches now. I could play in offline mode however. But the latest patch have stopped me from doing even that. Now I cant even play it in offline mode. You say it is not a orgin /patch problem if I cant play in offline mode. but It has to be as nothing on my computer or the game has changed exept their patch. Have tried a lot of things. need help.

Really more no responses now?

1)  have you in the past or are you now running any mods??

2)  There are a bunch of things to be tried listed in this thread, have you gone through all of them??

1) no mods, what so ever

2) yes