My base game code is also 16-characters, four blocks of four. Any idea on what I should do? The installation still asks for a 20 character code.
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1 Reply
@athr3n;
You need "official" support from the EA Game Advisors. They're the only ones who can look under the covers at your account to do anything about this.
As the NOTICE at the top-right of every forum says:
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Announcements
For any account maintenance, persona assistance or code related queries, please Contact Us using the Help Center.
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You have a code issue.
After getting to the Help Center and filling out the required information, (Product/Problem/Platform)
look for the "Chat Now", "Call Now", or "Email Now" buttons, not the AHQ "Ask Now" one. (You've already done that!)
The options you see may vary depending on your region and the time-of-day.
If you select "Chat Now" or "Call Now", be sure you have enough time (at least one hour) to wait before being connected to someone. 😕mileyfrustrated:
Good Luck!
