Forum Discussion

Raneska's avatar
1 year ago
Solved

Keyboard/Mouse/Controller No input

In Veilguard every few minutes my keyboard, mouse, or controller doesn't matter which one will loose all input in the game.  I'm running Logitech for both keyboard and mouse and Controller is an xbox controller.  I've tried the fixes online from turning of Ghub, to disabling the setting in the device Manager no luck so far.  i really want to play the game but it's practically unplayable since every few minutes it just turns off all inputs.


System:
Ryzen 7800x3d
MSI 3080
32 gigs ballistix 3600mhz
installed on a Gen 4 2tb M.2 

  • @Raneska 

    Repair the game.


    (EA app: My Collection > Click on the three dots on the game cover > Repair)
    (Steam: Game Library > Right-click the game > Properties > Local Files > Verify integrity of game files.)

    If that alone don't helps,

    Please preform a clean boot and test the Game in clean boot mode.

    In clean boot:
    - Make sure the "EABackgroundService" remains enabled under point 3 in the guide.
    - Make sure your virus scanner and other security software and also Afterburner and similar software is disabled.
    - Make sure any CORSAIR/Asus/Razor software is disable or deinstalled.

6 Replies

  • @Raneska 

    Do you have other input devices connected? (Drawing Pad etcetera)

    What happens if you disconnect the controller? Does it still disconnect M&K?

  • Raneska's avatar
    Raneska
    1 year ago

    I've tried just keyboard and mouse and I've tried just controller still getting the issue.  I even tried switching to a different non-logitech keyboard and mouse to see if that helps to no avail

  • holger1405's avatar
    holger1405
    Hero+
    1 year ago

    @Raneska 

    Repair the game.


    (EA app: My Collection > Click on the three dots on the game cover > Repair)
    (Steam: Game Library > Right-click the game > Properties > Local Files > Verify integrity of game files.)

    If that alone don't helps,

    Please preform a clean boot and test the Game in clean boot mode.

    In clean boot:
    - Make sure the "EABackgroundService" remains enabled under point 3 in the guide.
    - Make sure your virus scanner and other security software and also Afterburner and similar software is disabled.
    - Make sure any CORSAIR/Asus/Razor software is disable or deinstalled.

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    1 year ago

    @Raneska Hi there! I wanted to check in and see how things are going. Are you still experiencing any issues?

    Thanks!

  • Raneska's avatar
    Raneska
    1 year ago

    So ran the system with no background apps on didn't have the issue tried figuring what was causing the problem couldn't so i system wiped the whole computer and it's working great. 

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    1 year ago

    @Raneska wrote:

    So ran the system with no background apps on didn't have the issue tried figuring what was causing the problem couldn't so i system wiped the whole computer and it's working great. 


    @Raneska Yeah something was def causing an issue in the background. Even for myself with a basic testing PC can be rough trying to find. Glad you are able to get in and play now though!