Hello,After 22 hours of gameplay, nothing helps load my previous saves anymore. When I try to load one, I get a ‘LOAD ERROR - An error occurred while trying to complete your request’ message. For a second, I can see the loaded game, but then it kicks me back to the menu. I’ve tried every workaround I could find on the forums: I moved the game from HDD to SSD on Steam, launched it in offline mode, ran it as administrator, and tried loading an older save (I have one from the very beginning that works, but it’s 20 hours earlier) and then saving again — still no luck. My drivers are updated, my Windows 10 OS is fully patched, I have enough space on my system, etc. This issue affects a lot of people, not just me. When is the fix coming? How can I load these saves? I paid for a game that I can’t even play. I don’t want all these hours to go to waste.

I am, thanks @EA_Illium : EA ID (PSN ID/Gamertag): ZenoFinWhich platform are you on? Steam

Hi @EA_Illium , unfortunately, the update didn’t help. I found a workaround that seems to help in my case so far. If I save at the lighthouse, my game can load it almost every time, but if I save anywhere else, it almost never works. I hope this isn’t the final state of the game and that a fix for this issue is still on the way, as I see that others are also still facing this problem.

Hi. Also having this problem.my ea tag is sunwisecircles

Hey @ZenoFin Thanks for letting us know what you're running into with the Veilgaurd. If you are still running into the error "Load Error", please let us know the following information. EA ID (PSN ID/Gamertag): Which platform are you on? If possible please share a copy of your Save file in a reply to this thread. If you have issues, try zipping the file If possible, share a Screenshot or Clip... DxDiag file EA app Error ID Number We can use this information, to help make the team aware of the issue and to further investigate. Cheers!

Hi @ZenoFin, To confirm are you playing on your HDD or SSD storage device?

LOAD ERROR - An error occurred while trying to complete your request

13 Replies

EA_Illium
EA Staff (Retired)
10 months ago
Hey @ZenoFin

Thanks for letting us know what you're running into with the Veilgaurd. If you are still running into the error "Load Error", please let us know the following information.

EA ID (PSN ID/Gamertag):

Which platform are you on?

If possible please share a copy of your Save file in a reply to this thread.

If you have issues, try zipping the file

If possible, share a Screenshot or Clip...

DxDiag file

EA app Error ID Number

We can use this information, to help make the team aware of the issue and to further investigate.

Cheers!
ZenoFin
Rising Novice
10 months ago
I am, thanks @EA_Illium :
EA ID (PSN ID/Gamertag): ZenoFin
Which platform are you on? Steam
savefiles.rar194 KB
DxDiag.txt117 KB
EA_Illium
EA Staff (Retired)
10 months ago
Hi @ZenoFin, To confirm are you playing on your HDD or SSD storage device?
ZenoFin
Rising Novice
10 months ago
Hi @EA_Illium , I'm currently using HDD. I read that some people managed to fix the issue by moving the game to an SSD, so I tried that too, but the problem still persisted for me. I moved the game back to HDD. Thanks!
EA_Illium
EA Staff (Retired)
10 months ago
Hey @ZenoFin

To confirm DATV is only supported on the lowest settings for the game.

If you are playing on more recent hardware and/or at higher settings you will want to be on an SSD. We might have an issue if this is the case where something with the save if broken.

If possible, can you move the game to an SSD? Then first test the oldest save you have, if you get the same error try testing on a new playthrough.
ZenoFin
Rising Novice
10 months ago
Hi @EA_Illium , thanks, but I’ve been playing on the lowest settings from the start. Right now, I can’t move the game to SSD again since I don’t have enough space left for it.
'HDD supported.’ I assume that if the game runs fine otherwise and I haven’t had issues while playing, there shouldn’t be a problem with just saving and then loading a certain state. Some of my old saves load, while others don’t, so if that were the issue, it shouldn’t be able to load any of them at all.
EA_Illium
EA Staff (Retired)
10 months ago
Hi @ZenoFin,Thanks for the update, I can pass this on to the team to be aware of. We did announce an update is coming soon for all platforms. We might want to test this out again once it's out.
ZenoFin
Rising Novice
10 months ago
Hi @EA_Illium , unfortunately, the update didn’t help. I found a workaround that seems to help in my case so far. If I save at the lighthouse, my game can load it almost every time, but if I save anywhere else, it almost never works. I hope this isn’t the final state of the game and that a fix for this issue is still on the way, as I see that others are also still facing this problem.
sunwisecircles
Seasoned Adventurer
10 months ago
Hi. Also having this problem.
my ea tag is sunwisecircles
DxDiag.txt118 KB
spiritarc
9 months ago
EA username: SpiritArc
platform: Steam (username: albertbuhr)
Everytime i try to load a saved game for any of my 3 characters ,i keep getting the same error message. and i've got lots of hours on each save game.
not sure how to attach the files asked for. ive come across lots of other players with the same issue