Arthaland Forest Mire Waterfront Glade Missing Bridge Bug

I have completed solved this puzzle and my Rook says, "Look at that!" you can see the bridge form up then completely disappear.  I have tried several times and get the same result.  You can see the Island guardian ready to fight and my companions can even get to the island and fight but since I cannot switch to my companion like past games I cannot loot items or fight on the island.

Please advise how to resolve. 

• What is your EA ID or Console ID (PSN ID/Gamertag)? Cynarra
• What platform are you playing on? EA Origins app on PC
• What is happening? (and what do you expect to happen instead?) The bridge should stay up once puzzle is solved so Rook can access the small island, fight the guardian and loot the chest.
• Does this happen in a specific area of the game? Arthaland Forest Mire Waterfront Glade
• Please share any steps you've tried so far to resolve the issue: Reloading previous save, completing other quests then going back and attempting again.
• If possible, share a Screenshot or Clip... Screenshot of solved puzzing with missing bridge attached.
• If on PC, please share a DxDiag file and an EA app Error ID Number d85354a0-06f7-40db-80d8-afd465e5b7fa