Dragon Age: The Veilguard Rook’s Weapons Appearance Offer

Actually we were told EA support cannot fix this issue so we should not contact them about it.

Yes we were told to raise it here to be resolved so if EA Shepard isn’t available then surely someone else should be picking it up, it’s almost 8 months with no resolution.

Nope. I just redownloaded the game to see if it's been fixed and to start a new game. At some point my pre order bonus was removed. No idea why. Purchased the game on Oct 18, 2024. 

Still an issue for you guys, as well? I haven't been active on the forums because there didn't seem to be any movement on this issue.

I live in USA, have my game and EA app on the same drive (it is a HDD, but it didn't work on my OS SDD, either), tried all the troubleshooting including Revo. I've been playing with mods because that was the only way I could enjoy it and have since removed them and used fresh install. Discovered the newest add-on today ( looking at the store entry was too depressing since I didn't have access to what I already bought) So I am now trying again to see if I have access to anything.

Wow that is so strange, I don't think that is a good sign for any of us. 

Do you know if there are any mods out there that can fix this issue? I doubt it since this issue seems more of a server issue than an in game issue but it doesn't hurt to ask.

@all- If you haven't already, it wouldn't hurt to take a screenshot of your DATV order (https://myaccount.ea.com/am/ui/payment-wallet/order-history) for posterity. When you change the date range from "Last 30 days" to "All", it may take several seconds for the order history to load. Expand the DATV order details so you can see the text, "Fulfilled" & "All items in your order have been digitally delivered or shipped."

And save the DATV "Order Confirmation" and "Preorder Now Available" emails EA sent too (if your payment provider sent you a confirmation email, save it as well; I assume you also have access to your payment record online or via a paper statement). If you've deleted these emails, but you use a Microsoft email account (e.g., Hotmail, Outlook.com, etc.), you might be able to recover these (go to your Deleted Items folder and use the "Recover items deleted from this folder" option).

here's my error code: fcfef842-a091-4a05-b4a3-fc88ff5f2465

still no access to any promotional items, including the free add-on.

only 2 chests once completing the lyrium dagger quest (

the commander armor) and unlocking Rook's room. no chest at beginning nor once Rook's room is unlocked. But it does show that I own all 3 add-ons

No, no mods can give us access to our add-on content. Just a bunch to alter existing armor and creating new armor.

Yeah this is the same issue we are all having, it shows we own the DLC but it never shows up in game.