I had just started Dragon Age the Veilguard and was experiencing some lag at the ritual site. I changed a couple graphics settings and restated the game and when I tried to load my save I encountered this problem. Restarting my PC did not solve the issue. The graphics settings were changing: lighting quality to medium, the terrain quality setting to medium and the terrain decoration setting to medium from high. What is your EA ID or Console ID (PSN ID/Gamertag)? lilllilly123 What platform are you playing on? PC, Windows 11, Steam What is happening? (and what do you expect to happen instead?) Expecting a save to load, it is not. Does this happen in a specific area of the game? hard to say, none of the saves are loading before that area but before changing the graphics settings there was no reason to load a previous save. I made a new character, all the same settings, and when I tried to load one of those saves from the main menu I found that that save would load, however the character loaded without hair even after the train textures had generated. Please share any steps you've tried so far to resolve the issue: Restarted the game, restarted steam, tried to load a different save, restarted PC, tried loading from a different character If possible, share a Screenshot or Clip... As a note this is the least helpful error message I have ever seen. If on PC, please share a DxDiag file and an EA app Error ID Number The error does not give me access to either of these.

[Asking for Information] - Solving for Visibility. Hey Everyone, Thanks for letting us know what you're running into with the Veilgaurd. If you are still running into the error "Load Error", please let us know the following information. EA ID (PSN ID/Gamertag): Which platform are you on? If possible please share a copy of your Save file in a reply to this thread. If you have issues, try zipping the file If possible, share a Screenshot or Clip... DxDiag file EA app Error ID Number We can use this information, to help make the team aware of the issue and to further investigate. Cheers!

lilllilly123

Seasoned Novice

2 months ago

Error loading save

I had just started Dragon Age the Veilguard and was experiencing some lag at the ritual site. I changed a couple graphics settings and restated the game and when I tried to load my save I encountered this problem. Restarting my PC did not solve the issue. The graphics settings were changing: lighting quality to medium, the terrain quality setting to medium and the terrain decoration setting to medium from high.

What is your EA ID or Console ID (PSN ID/Gamertag)?
- lilllilly123
What platform are you playing on?
- PC, Windows 11, Steam
What is happening? (and what do you expect to happen instead?)
- Expecting a save to load, it is not.
Does this happen in a specific area of the game?
- hard to say, none of the saves are loading before that area but before changing the graphics settings there was no reason to load a previous save. I made a new character, all the same settings, and when I tried to load one of those saves from the main menu I found that that save would load, however the character loaded without hair even after the train textures had generated.
Please share any steps you've tried so far to resolve the issue:
- Restarted the game, restarted steam, tried to load a different save, restarted PC, tried loading from a different character
If possible, share a Screenshot or Clip...
- As a note this is the least helpful error message I have ever seen.
If on PC, please share a DxDiag file and an EA app Error ID Number
- The error does not give me access to either of these.

bug

gameplay issue

technical issues

EA_Illium
2 months ago
[Asking for Information] - Solving for Visibility.

Hey Everyone,

Thanks for letting us know what you're running into with the Veilgaurd. If you are still running into the error "Load Error", please let us know the following information.

EA ID (PSN ID/Gamertag):

Which platform are you on?

If possible please share a copy of your Save file in a reply to this thread.

If you have issues, try zipping the file

If possible, share a Screenshot or Clip...

DxDiag file

EA app Error ID Number

We can use this information, to help make the team aware of the issue and to further investigate.

Cheers!

reliah222
Seasoned Newcomer
2 months ago
I am having the same issue. I played a few hours, saved the game, exited to the main menu to close it. Now when I push “continue” I get the exact same load error. I’ve tried loading from my main save, from an auto save, I’ve checked my files, restarted the computer, etc. Nothing is helping.

edit: I am also on PC/steam and my EA account is linked
Gorechid
Seasoned Rookie
2 months ago
I had a glitch where my hair wasn't appearing on my rook, and exited to the main menu, and haven't been able to load back in since, keep getting this same error code. I've also gotten the same error code, though it occurs whether it is an autosave, temporary save, or a manual save. I restarted my pc, repaired and checked the game, and now the only saves I can access are my ones all the way back when I first entered the Lighthouse, which is like 4 hours of progress lost. I'm also on PC, and have been having this problem for hours.
nevelyna
Rising Rookie
2 months ago
EA_Illium - Why in the world is this flagged as 'solved'? Your comment is not a solution, and only gives false hope to people who are searching this problem.
Adding my experience to the list here as well. About 50 percent of the time, I can load a single save from the lighthouse - always bugged backed to the default Rook. Then I have to hope that a more recent save will load from the pause menu on that save. I have 24 saves, and have just spent the morning trying and failing to load ANY of them besides one for the lighthouse.
The most frustrating thing is that I can tell that the game has loaded behind the error message, because as soon as I click the acknowledgement, I see the minimap and the area terrain has loaded.
After a most wonderful DirectX crash (another thing you need to be patching ASAP) eight hours after my last working Lighthouse save, I have repaired the game, tried every workaround suggested across multiple searches, and NONE of my other saves are loading, including others at the lighthouse that are more recent.
This is ridiculous. Can we at least get some acknowledgement of the issue or ETA for a patch? What is the point of releasing a game that doesn't load saves?
And again, this is NOT solved.
EA ID (PSN ID/Gamertag): = nevelyna
Which platform are you on? = PC - Windows 10
If possible please share a copy of your Save file in a reply to this thread. = Attached here in a zip file.
If possible, share a Screenshot or Clip... = I have attached a video of the error in a zip file (cut in the middle for time/size). In all, the game "loaded" in about 42 seconds before throwing the error message. You can clearly see the minimap and an alert box have loaded, and then when hitting "OK", you can see the graphics for a moment.
DxDiag file = Attached
EA app Error ID Number = Since I can't play with the online overlay without even more DirectX crashes every time I try to load, I can't send diagnostics from the game itself, so won't be providing this.
DxDiag.txt91 KB
- EA_Illium
  Community Manager
  2 months ago
  Hey nevelyna Thanks for sharing the requested information! To confirm as mentioned in my solved post we marked the messages as the solution for others to find the message easier as it will appear right under OP's message so anyone else running into this issue will know what information we are requesting.
  
  If you're running into issues with the EA app overlay you can turn this off in the client settings. Also, to confirm should the save file be attached? I only see your dxdiag file.
sirentatto0s
New Rookie
2 months ago
im having this same issue, i want to cry because i got so far into the game to only have my save randomly decide to do this. im devastated. my graphics drivers are updated and the only save i can get it to load is the very first one, and when i try to load any more of them it gives me the load error.
- Yenvergerberg
  Rising Rookie
  2 months ago
  same here, i'm 5 hours in already, now i'll just wait for them to fix this
  - sirentatto0s
    New Rookie
    2 months ago
    have you seen any fixes yet? ive tried doing everything in this thread but nothing is working, im gonna try verifying my files and see if it helps, but im not sure it will
lilbluecaboose
Seasoned Novice
2 months ago
I'm having the same error. I have an AMD card and have the game installed on a hard drive-- but if it was going to be completely unplayable on the hard drive, instead of just sub-optimal, the requirements should have specified that.
I've noticed that when loading into the supposedly "broken" saves, the screen flashes for a brief moment before it kicks me back to the main menu, and it appears to have loaded completely fine. Really frustrating.
- bfrazier1
  Seasoned Newcomer
  2 months ago
  Same thing happens to me
ott9892w8c2i
Seasoned Newcomer
2 months ago
Same issue as above. I have tried loading an earlier game and the loading the recent save from the pause menu, but still get the same error.
RobinKLocksley
New Rookie
2 months ago
I replied to say I had the same issue too a few minutes ago but it was deleted
I am also having the same issue, nothing will load for me, not even the earliest save.
lilllilly123
Seasoned Novice
2 months ago
As a note, once a save loads with the default Rook, I found starting a new game, importing the character preset then leaving character creator worked for getting your Rooks customizations back.
edit: Fix did not apply to the inventory screen
Yenvergerberg
Rising Rookie
2 months ago
Having this same problem, did all the things you did as well, I hope is fixed it soon because i don't known what to do now
Levallin
Seasoned Newcomer
2 months ago
having the same issue 😭 i have been trying for hours to get it to work… hopefully there is a fix for this
- Levallin
  Seasoned Newcomer
  2 months ago
  I had the game installed on an external E drive, uninstalling and reinstalling onto my C drive internal fixed the problem (as well as solving loading issues and other bugs i was having !)