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vlag02tvu046's avatar
vlag02tvu046
Newcomer
13 days ago

Game crash at Blight in D’meta’s Crossing

Wondering if anyone else has had their game go black in D’Meta’s Crossing when you destroy the blight bubble and go through the cracked opening when you find the town? Is it supposed to go to a cutscene? I’ve restarted about a dozen times and done all updates and what not, and no matter what, I get halfway through the crevice and the screen goes black. The audio still plays however, which is creepy since it’s the bubbling blight sound.

thanks!

 

 

  • EA_Illium's avatar
    EA_Illium
    Icon for Community Manager rankCommunity Manager

    When you have a moment can we give the following steps a try?

    1. Run the System File Checker toolthen Check for Windows and GPU updates
    2. Default your PC to the dedicated Graphics card: Troubleshooting Graphics issues 
    3. If an option is available, try capping your frame rate. You can also enable Vertical Sync (V-Sync) to match your frame rate to your display’s refresh rate.
    4.  To repair the game files
    5. Check if any background applications are stopping the EA app or your game.

     

    if this continues would it be possible to get a  DxDiag file?

    Like

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