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Leporidaee's avatar
Leporidaee
Seasoned Newcomer
8 days ago

Game refuses to fully launch after latest update.

As stated above, my game has refused to launch after the latest patch. I have done everything on my own end to resolve this: i.e. fresh install, deleting specific folders, updating drivers, fresh install on a different drive, etc. I have the game purchased through Steam and before this latest update, I was able to play it just fine. Now, it only opens a black window for a second or two before closing. It doesn't even make an attempt to load. I have over 100+ hours in this game and I am now entirely unable to play it and cannot even request a refund. (Not that I'd like to. I'd like to be able to finish the game. :/ )

I have seen others have this problem, but there doesn't seem to be a fix. I hope that perhaps a fix can be released in an update soon to sort this issue out. I'm not sure what else I can do. I have attached a screen recording to show what happens on my end. 

13 Replies

  • UPDATE: finally got the game to run for the first time.
    I started looking into the NGX Updater process from my post above and found a few forum posts for a different game where multiple instances were showing up and the game would never launch.

    They recommended a full uninstall + clean install of all the Nvidia drivers. Followed the steps in this reddit post:
    Guide: How To cleanly reinstall your Nvidia Driver

    Game now loads and seems to be running without issues so far ~30min past character creation.

     

  • TheMetaphor's avatar
    TheMetaphor
    New Novice
    5 days ago

    I had a friend who also bought it on Steam check her EA app library, and she said it was there.  When I told one of the support reps I spoke to that it wasn't their, they seemed surprised by it.

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