I’m playing Veilguard on PS5, and I have a medium blonde preset hair color. It changes constantly depending on the lighting (despite looking fine in the different lighting options of character creation); for instance, sometimes it’s black, other times it’s brown, etc. The game seems to be running fine otherwise, but the hair color changing wildly is frustrating! Just wanted to report it in case others were experiencing it as well.
same. Be sure to send to their twitter too
Community ManagerHi everyone! Thanks so much for letting us know about this issue. I really appreciate your feedback and will make sure to share it with the team so they can look into it. To help us get to the bottom of this, could you please provide a few more details? Thank you!
Your input is greatly appreciated!
Same problem.
Athena799
PC
Hair designed to be white appears black in certain lighting.
Hair was set to the Bottom Left Gray/White one, brightness turned all the way up, saturation turned all the way down. It looks white in cut scenes but gray or black everywhere else, especially in Bellara's room.
the devs swap the brightness and the color "slider". so basically u are changing the color of the brightness and not the hair it self
This is probably an issue with how the reflections and shadowing of 'Stranded Hair' is handled in the engine. When direct lighting and light reflections from the game environment hits the hair, each strand of hair begins to reflect the light onto every other strand. Since a reflection is, in effect, considered a light source of it's own, it starts a chain reaction where every strand has to respond by casting shadows onto every other strand, virtually simultaneously.
Light colored hair is more chromatic and reflects more light, but since the hair strands are so close together, the amount of shadows being created tend to overpower the reflection, making the hair appear darker than it should. Even in direct contact with very strong light sources like the sun, you will likely see a darker shade than what you expected. Lower light conditions, like entering the shade in an otherwise sunny scene, will still trigger the reflections and because of the extra chromatic nature of light hair, subsequently also start the chain reaction of casting a lot of shadows, making the hair appear very dark brown/grey or even black since the light source is less bright and won't cast as strong a reflection to combat the shadows as direct sunlight would. Darker hair colors tend to experience less of this effect since they are less chromatic and don't reflect light as easily, as well as not being so obvious in contrast when it does happen.
Reply here or send into where? I would be happy to send in my information.
Steam ID: Steam ID: 76561198297862212
Platform: Steam PC
Summary of issue: White hair consistently turns black outside of character creation and cutscenes. In bright light zones of the game, her hair turns completely black. I've also noticed it darkens her complexion tone as well as you can see in the picture. This is regardless of what direction she is facing to "sun" light source.
Hair settings: Strands on. When strands are turned off, they hold the true color of white. Turning strands back on reverts to the problem. Light settings seem to be required to be set at high in order for strands button to be available. Upon trying different light, shadow and ray tracing settings does not appear to fix the problem.
Screenshot is of cut scene, inset is of hair while in Arlathan Forest.
By the way, thank you very much for the explanation. It helps knowing our posts are being read. I absolutely love this game and I'm at 51 hours. I have experienced absolutely no bugs other than this one, a rarity in recent new game releases. Not to bad mouth BG3, but Act 3 was unplayable for me at launch because of bug situations. This game is the most polished I've experienced in recent times.
This makes a lot of sense. Hope there will be a fix as it is affecting so many people.
Steam ID: Steam ID: 76561198297862212
Platform: Steam PC
Summary of issue: White hair consistently turns black outside of character creation and cutscenes. In bright light zones of the game, her hair turns completely black. I've also noticed it darkens her complexion tone as well as you can see in the picture. This is regardless of what direction she is facing to "sun" light source.
Hair settings: Strands on. When strands are turned off, they hold the true color of white. Turning strands back on reverts to the problem. Light settings seem to be required to be set at high in order for strands button to be available. Upon trying different light, shadow and ray tracing settings does not appear to fix the problem.
Screenshot is of cut scene, inset is of hair while in Arlathan Forest.
It helps knowing our posts are being read. I absolutely love this game and I'm at 51 hours. I have experienced absolutely no bugs other than this one, a rarity in recent new game releases. Not to bad mouth BG3, but Act 3 was unplayable for me at launch because of bug situations. This game is the most polished I've experienced in recent times.
Same thing happening to me on Xbox series x. Any light hair colour I choose will turn dark brown, black or even a dark greenish tone in gameplay
