No DLC items chest?

EA_Illium 

Still, no DLC Chest when I arrive at the lighthouse or in Rook's room later on, even after patch number 2.

Additionally, the DLC content ( Deluxe and pre-order ) items are ??? and have not yet been discovered in Rook's room's wardrobe. Then suddenly, after the N7 Day armour pop-up, the "bonus content" message appears when loading a saved game, even the ??? Placeholders in the wardrobe disappear for the above DLC content ( Deluxe and pre-order items )

EA ID (PSN ID/Gamertag): Aurali_slp
Which platform are you on?: EA App PC
Is this your first playthrough?: No, the PC crashed on the first play-through when I immediately got to the lighthouse; this is my 3rd created character and what I consider my first proper playthrough of the story
Please share your save file (or a zip or download link to your save file)...  https://drive.google.com/drive/folders/1p1qIcYgIcWilQj6MYfPGuuo05XrpvvU-?usp=sharing
If possible, share a Screenshot or Clip...  to be updated
If on PC, please share a DxDiag file, see the attached file

Same issue, first character I had the chest and used the content, finished the game and started a second character. No deluxe chest or content. I did get the N7 chest and content though

Playing in Xbox series s

So it's going to hit a month and still no fix for something so simple?

I'm having this same issue. Finished my first play-through and started a second playthrough, and my son is also starting a playthrough on my account. Only my original saved character has access to the deluxe content. Neither the second or third character slots are able to access it. No message appears after waking up and talking to Varric. No chest appears. And the relevant items are X'd out and listed as undiscovered in the Wardrobe. This is true for both characters, but again, not for the original character I made.

Seems consistent with everyone else -- only the character first created on the account gets access to the items. Hopefully this can be resolved and not take another month, because it's a real bummer to not have access to the items I paid for.

Same issue on my second play through.  First one with a messed up but with Regrets of the DreadWolf being unable to to be completed, make a new play thru while I wait, and this one doesn't have DLC.  This is a bummer Bioware. 

Yeah it seems quite random. I've done 3 characters and it hasn't showed up for any. 

finally showing up 

Notes:

1. It is not working for an existing character that is quite far into the main story

2. has worked for two new characters created, the " bonus content message" and the chest spawned on the first visit to the lighthouse 

3. importing a character's appearance in character creator causes the game to crash; the suspect reason for "bullet point one" above is that the playthrough is based on an imported character "before this issue got fixed." 

I just created a new character and got to the lighthouse and it still doesn't show up for me.

STILL NOT FIXED WITH PATCH 4

Any updates on this bug being fixed?