Preorder bonus armor missing
Preordered a physical copy of the game. Been playing through the story, and there is still no bonus armor showing in my inventory. Anyone else dealing with this glitch?
Forum Discussion
EA_Illium
Community Manager
Community ManagerHey Everyone,
What part are you at in the story (whats your current mission)? We have a guide on our help site on what the chest looks like.
A small caveat is, that when you first get to the lighthouse, the chest will be in the room you wake up in. After (once you unlock Rooks room), the chest will be there if you did not open it.
Also, certain items, like the helmets, won't show up until you have acquired your first helmet. This is because all pre-order and deluxe items are transmog outfits so they need something to be applied over.
Hi, I have the same issue and I’ve played for a few hours now. There is no chest in my Rooks room of in hospital leg. I bought CD version for PS5, but I didn’t receive any code - is this the issue?
Same issue for me.
Preordered a physical copy (xbox series x), and i'm about 5 hours in the game. But i never got the chest. A fix for this problem would be nice.
My first play through I got all my bonuses content once I woke up. But I started a new game and none off my stuff is any where to be seen any ideas really ruined my experience off my second play through
I also pre-ordered the deluxe from Xbox Market. There is no chest in the infirmary and the items are not available in the wardrobe. I have tried with 3 separate characters.
I did open the chest when I first woke up in the Lighthouse, but now that I've unlocked the wardrobe, none of the pre-order or deluxe edition transmog outfits are there. I thought maybe I had to progress further in the story, but I just completed my first (well second) companion acquisition (Lucanis) and made it back to the light house and none of my characters (my character or any companion) has any of the pre-order transmogs available in the wardrobe.
I'm on Xbox Series X
My game crashed yesterday when I fast traveled back to the Lighthouse. When I loaded back up all the cosmetics showed up.
Same case here with the physical copy. I'm trying to redeem the code in the EA account web section and it tells me that the code isn't valid.
EDIT: the code I received by email has 12 characters while the "example" code before typing shows 16, I wonder if there's an issue there.
EDIT 2: fixed it for me. I'm on PS5 and it needs to be redeemed via the PS store, account section. Seems simple now, but I'd say this issue would significantly benefit from more clarity as to how to proceed.
