Forum Discussion

lexusrex123's avatar
lexusrex123
Newcomer
17 hours ago

[PS5] Crashing during cutscenes

I'm about 50 hours into the game, on the Isle of the Gods quest, and the game has started crashing during the cutscenes. It gets about 10-20seconds into cutscenes and then it just freezes. I've tried...
crashing
freezing
playstation
lexusrex123's avatar
lexusrex123
Newcomer

Hi, thank you for getting back with some things to test. I’ve tried all you suggested, new save file and reload,  swapping HDMI, altering to Fidelity and graphic settings, and same result, it freezes after a few seconds into a cutscene.

EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
10 hours ago

Can you upload your saves to the PS cloud and turn the cloud off but only have a couple of saves in your game? It kind of sounds like the problem is related to the save, the number of saves, or corrupted data. I've done two playthroughs on the PS, and I can't get that cutscene to skip in any way. 

Also, I am curious if you are on Wi-Fi and can swap to an HDMI or a different Wi-Fi. Got to rule everything out.

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