Veilguard Crashing (Black screen) Cutscene

I have encountered a problem in the prologue of the game, where during the sequence to stop the Solas/Ancient Bridge Ritual, I am triggering a cutscene. However, instead of playing the cutscene, my screen goes black after the autosave. After a moment of black screen, I can hear ambient sound/music, but the game is effectively frozen and I have to stop the game in Steam.

I have updated my drivers, changed all my graphic settings to low, and have done the shader cache file workaround. This error has happened about seven times. The last time it happened, I got a DirectX error code message that I have not seen on the support boards yet (image attached). It is an "Invalid Call" error.

Based on the wording of the message, does it sound like the problem is a bug in the game? I was chatting with customer support and the guy on the other end of the chat said that this is an issue that other people have had, and that people are working on it. He also told me to post about this here so that the EA team and the community could see my report as well.

So that is what I am doing. Sounds like there might not be anything else I am able to do? If there are things I could try, do any of you have suggestions? I am not very tech savvy, so any and all help is appreciated!