Forum Discussion

Seasoned Newcomer

1 year ago

(Xbox) Pre-order Blood dragon Armor Missing

My fiance and I are on XBOX - he purchased the deluxe preorder that had the dragon blood armour. He's the primary accountnon our console, he bought the game for me as a gift. Normally in these situ...

Community Manager

1 year ago

So this is not something we can actually assist with because it deals with content sharing. Regardless of it working on other DA games, or other games in general, it is technically considered game sharing. This isn't a game issue. That is a feature of the console. EA Support cant fix that because there isn't anything to actually fix. If the content is missing on an account that pre-ordered it or bought a certain edition on the console, that becomes a console issue. That is an entitlement issue. Or a bugged save in which case, you would start over.

The initial issue with pre-order and deluxe content was resolved; however, if the Xbox account does not own it still cannot, sadly, there won't be a resolution from a CM or Live Support.

wexxam
Seasoned Ace
1 year ago
Could this issue be related to those of us who are still not having the DLC show up even though they are installed in our games?
QueridaSara
Seasoned Newcomer
1 year ago
Thanks - that's a huge bummer 😞 So basically- nothing to be done, but my purchasing the game myself?
Do you know why there's literally no way to contact customer service / support though? Or a way to file a case? My fiance paid $120+ CAD - he should be able to get help.
- EA_Shepard
  Community Manager
  1 year ago
  QueridaSara Honestly from an EA side no because the feature itself is a console feature not a game or EA account feature. There is literally nothing for us to change to allow it to happen. I know if you scour the internet, there are steps, we just cant officially say do ABC and you can share content.
  
  So, if you want to contact EA support, you can use the following, but even they can't do much because they have no options to change unless both accounts own it. That is what they will say.
  
  Select the Games Support tab
  
  Select EA App or EA account
  
  Select See all help topics
  
  Select one of the account issues like I cannot log in
  
  You may get a pop-up that says login and get faster help
  
  Select Continue without logging in
  
  This should give you the chat/email option
  
  Contact Xbox Support, though; that is different; I know they changed it up a bit.