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ROgurlXY440's avatar
ROgurlXY440
Newcomer
3 months ago

Billed Twice, No Way To Get Refund???

Does anyone know who to contact to get a refund - I was charged twice!! I did not notice till I received my bank statement, which means I was already past the "14 day guarantee." But I do not want to return a game, I just don't want to own two copies of the same digital game because their site didn't work properly. I want my money back and my case got closed with no response. Any ideas??? I don't even care if I get it back as a credit - I'd buy more games! I just want my money back.

3 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hi there. An advisor is going to need to look into this for you. Please follow the instructions here for opening a case. Thanks!

  • MrGoat64's avatar
    MrGoat64
    Rising Newcomer
    3 months ago

    Nope I bought I think was a field event or pass just seconds after I purchased the 1st one. 2 identical items bought in just minutes of each other. I couldn't get anyone to from Madden or Google to as much as think about it. It was obvious that it was not intentional also. I think it's pretty darn crappy when someone sits here and spends hundreds of dollars a month on items with their games then when we make a mistake it cannot be fixed but when their game makes mistakes it can only be fixed to their favor. Yep pretty crappy I'd say. So dream on man if you think you can get it done and more power to you if you do I'm rooting for you I'm in your corner. Oh and as far as the item goes that I purchased two of, only one could be used.

  • MrGoat64's avatar
    MrGoat64
    Rising Newcomer
    3 months ago

    Go to your Google Play settings and mess around up in there and you will find it or ask Google the question of something like how do I get a refund from Google Play or something like that it's pretty easy it's just not always cooperative

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