Hi all, how do I get in touch with someone from EA? My account password has expired, and I no longer have the email or phone number. I was able to get in touch yesterday but now it keeps saying Advisors don’t support these issues? One of them also sent me an email address I could email only to get an email back saying the address is no longer in use? How can I speak to someone?
Community ManagerHey wu3g2xh47vba,
If you no longer have access to the email address or phone number registered to the EA account, you'll want to reach out to our support team directly so they can help update those account details.
In this case, the steps to update account information on this page may not apply, so please use the Contact Us button at the bottom of the page instead. An advisor will need to verify a few account details and should be able to work with you to get things updated from there.
If you're receiving pushback from the NextStep bot, feel free to use this web form. Once you're redirected to the self-service page, you should be able to see the option to chat with an advisor near the bottom of that page. It might be worth selecting a different issue as your topic, or trying on a different device in private or incognito mode to see if the option reappears then.
Let us know what you're seeing, thanks!
Hi, thank you for responding.
I’ve been on the live chat since 5pm, it is now 9pm and I haven’t gotten through to anyone. I’ve made multiple different cases (and closed the ones prior) and yet I’m getting no where. I’m so frustrated as I’ve spent so much money into EA just for it all to go down the drain. I’m currently still sat on a live chat and have been for an hour, the estimated wait time was 2 minutes. I’ve made cases on different accounts, changed my vpn, nothing is working :(
Community Manager
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