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toedtm's avatar
toedtm
Newcomer
21 days ago

Can't link accounts

I am trying to link my EA account to my Xbox account. In the Xbox app, on the linked accounts screen it reads "Manage" next to the EA account, which I understand to mean it is already linked to an EA account. When I press manage it takes me to the EA help linking your platform accounts to your EA account webpage which is little to no help at all. It does have a connected accounts link there which when I press takes me to my EA account management page and connected accounts. I see my linked Steam, Discord, Google and Twitch accounts. Under not linked I see an option for Xbox, when I press it it takes me to a page that says my Xbox account is already linked to another EA account and provides the hidden email 8e*****@disabled.ea.com and wont let me link my accounts. 

EA help/support has been useless. All of the links takes me in circles to the same pages that are no help at all and never lets me open a ticket or go to live chat to get help.

How can I resolve this unknown disabled EA account that's linked to my Xbox account? I would very much like to link my Xbox and EA accounts to access the games available on EA through Xbox Gamepass

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1 Reply

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    19 days ago

    Hi there, 

    I'm sorry to hear you're having problems linking your accounts. As the account you want to use is currently disabled, you will need to contact EA Help for assistance reactivating the account. Please see below for instructions on how to contact EA Help via chat: 

    How to get help with your EA Account

    How to chat with EA Help

    1. Log in to your EA Account.
    2. Select the topic that best describes your issue. If an advisor can help, a contact option will be available under your help topic.
    3. Select Chat with us or Start chat.
    4. Fill in the contact form with your:
      • first name
      • last name
      • e-mail
      • platform
      • subject (a short description of your issue)
      • attachments (e.g. screenshots, documents, links).
    5. Select Send.
    6. A chat window will open when you’re transferred to an advisor.

    After you contact us, we’ll create a case for you. You can view it and keep track of updates in My Cases. You’ll be notified of changes to your case via email.

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