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makituuri's avatar
makituuri
3 years ago
Solved

code does not work

The gift card code I got today worth €15 does not work and it claims that it is not valid, even though it is.

[CM Edit: Formatting]

discussion
  • EA_Solaire's avatar
    EA_Solaire
    3 years ago

    @makituuri 

    Thanks for this info, in that case I'd recommend you reach out to the live support team so they can search the details on that gift card for you and see why you're receiving this error. Here on AHQ, we wouldn't have access to those specific details to take a look.

    You can contact live support through the help site here, or you can reach out via Twitter or Facebook as well if you prefer. 

3 Replies

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hello @makituuri,

    Was this gift card purchased in the same country that you're currently living in? Gift cards can only be redeemed in the country they were purchased in.

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @makituuri 

    Thanks for this info, in that case I'd recommend you reach out to the live support team so they can search the details on that gift card for you and see why you're receiving this error. Here on AHQ, we wouldn't have access to those specific details to take a look.

    You can contact live support through the help site here, or you can reach out via Twitter or Facebook as well if you prefer. 

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