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sheluvsluxas's avatar
sheluvsluxas
12 months ago
Solved

Code doesn't redeem

I recently bought a code off amazon for $56.99 and put the code into Ea.com, just for it to show as a "payment failed," in my payment history. Does anyone know a way I can get my money back/my in-gam...
discussion
  • EA_Poppy's avatar
    EA_Poppy
    12 months ago

    Hey @sheluvsluxas,

    If there is an issue with the code, you need to contact Amazon support, since you bought it there. 

    So get in touch with Amazon and have the code checked over there.

    In case you ever need to get in touch with EA, we do in fact have a support over on EA Help, which you can find here:

    https://help.ea.com/en/help-home/

    Should you have trouble finding your way around the website, you'll find some helpful tips here. 

EA_Poppy's avatar
EA_Poppy
Icon for Community Manager rankCommunity Manager
12 months ago

Hey @sheluvsluxas,

If there is an issue with the code, you need to contact Amazon support, since you bought it there. 

So get in touch with Amazon and have the code checked over there.

In case you ever need to get in touch with EA, we do in fact have a support over on EA Help, which you can find here:

https://help.ea.com/en/help-home/

Should you have trouble finding your way around the website, you'll find some helpful tips here. 

  • sheluvsluxas's avatar
    sheluvsluxas
    12 months ago
    @EA_Poppy already did everything you asked, code was redeemed successfully, Amazon had a well working code; however, it was failed as a payment method on EA's end. EA says that the total amount of the transaction was 59.99, meaning it went through, and I have received 0 Apex coins. Not Amazon's fault in anyway, it is on EA.
    • EA_Poppy's avatar
      EA_Poppy
      Icon for Community Manager rankCommunity Manager
      12 months ago

      @sheluvsluxas, EA Support wouldn't be able to see the transaction on their side, if you made the purchase on Amazon.

      As mentioned before, if you purchased the coins on the Amazon store, you need to contact their support, since EA support cannot help with purchases made on a different store. They can only see details for transactions made via the EA app. 

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