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Yamunsa's avatar
Yamunsa
3 years ago

Disappointed with lack of support for older games in Origin

So, I've got a few older games that I enjoy having the option to play... like Crysis and a few of the MOH title. Anyways I've been lugging the retail boxes and CDs for 10 years now and today though I'd get them on Origin allowing me to dump the retail stuff. Now I'm told by customer service, after spending over an hour only in the chat service, that if the game was purchased before Origin's inception I can't register them.. WTH EA. I have 8 EA titles in full retail packs with their game codes and you won't let me bind them to my account. 

Poor show EA and your Chat service is unable to escalate the case or provide any help. 

Community.. what say you guys? 

discussion

5 Replies

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    3 years ago
    Hey @Yamunsa,

    It could indeed be the case that due to the age of the game, they aren't able to be redeemed in Origin and 'exchanged' for a digital download. When this is the case, it is very often because there is no digital download available of the game that you want to 'exchange', or the game codes have changed in the meantime.

    Have you actually tried to redeem the activation code, that came with the CD game, in Origin already? If so, do you get an error message?
  • Yamunsa's avatar
    Yamunsa
    3 years ago

    @EA_Leeuw@EA_LeeuwHI and thanks for replying to my post. You've nailed my plight.

    Back in 2015 I bought physical/retail 10th Anniversary MOH 7 CD pack. Trying to register the keys on Origin this happened:
    MOH Allied Assault - Valid
    Spearhead expansion pack - Invalid key
    Breakthrough expansion pack - Invalid key
    MOH Airborne- Invalid key
    MOH Pacific Assault Directors Edition - Valid but not Directors Edn
    After spending an hour each with 3 different EA customer service support reps I'm told that there is nothing that can be done, (even though they all came in the same pack). One guy eluded that 3 of the keys may have been issued prior to Origins data base being compiled hence why the keys couldn't be found. Even so, I was told my case couldn't be escalated irrespective that the games/packs are still being sold digitally.
    Best advice to far was to install them via CD if I want to play.. thing is, it's 2022 and my PC doesn't have a disc drive. Even if it did these CDs, cases and keys I'm lugging around are degrading... That and EA wants it's client base to move to Origin but isn't accounting for it's player base with 'sunset' titles. 

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    3 years ago
    @Yamunsa, thanks for the info. Just a question; are that all the games that you tried to redeem?
  • Yamunsa's avatar
    Yamunsa
    3 years ago

    Hey, @EA_Leeuw is there anyone in customer service that frequents the forums who would like to chat with me I'd be more than willing to run through the issues with them

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