ui (user interface)

2 Topics

Cant purchase games on the EA app while having an active EA play subscription.
Hey I'm not able to purchase Battlefield 1 (BF1) on the EA app store, it doesn't give me the option to add to cart I think its because I have an EA play subscription active which came with a free xbox game pass month which came from getting discord nitro, I would like to purchase BF1 while it is on sale but I am un able to do so. I was able to buy the BF1 premium pass though so I'm not sure what's happening
mvmntsavant
16 hours ago Place EA app General Discussion
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Unable to delete EA account and be forgotten
I'm unable to open new support cases and so unable to have my EA account deleted. The button to open a case is not there. Context: I've been trying to get my EA account deleted and all of my personal information removed from EA databases. (right to be forgotten) I found EA's help article on this topic here: https://help.ea.com/en/help/account/close-ea-account/#right-to-be-forgotten The link in that article takes me here: https://help.ea.com/en/solutions/?product=ea-account&category=data-privacy&topic=delete-ea-data so I proceeded to create a case to do this. The advisor said they couldn't do it but they would escalate it to another team who would email me at some point (couldn't tell me when). I did receive an email from EA support containing a link but by the time I checked the email and clicked the link it had expired. When I tried to do this again by opening a new case the 2nd advisor I spoke to said they couldn't help me unless I provided them with the email address that I used to create the account. They wouldn't accept the email address that is currently linked to the account and is the one I used to log in and raise the case. But my account is 13 years old and I don't know that original email address anymore. I changed the email address on my account years ago and have been logging in successfully with it ever since. I was logged into my EA account which is how I was able to open a case in the first place and there is only one email linked to my account and it's my current email which I can access. This was surprising as the first advisor was able to help me using my current, existing, linked email address. Following a useless conversation with that 2nd advisor who would only use stored responses that made no sense in response to my messages I closed the case and tried to open a new one with a different advisor but now the button to open a case has disappeared and I'm unable to open one. Now what?
Solved
FrownyG
4 days ago Place EA app General Discussion
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