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TexasArsenal's avatar
TexasArsenal
4 years ago
Solved

EA Play won't link to Xbox but Xbox shows EA Play as linked

Have Game Pass Ultimate. Using it on PC w/Windows 10 and updated to latest drivers etc. Downloaded and installed EA Play and signed in on both apps.  Xbox Account Settings show a link to EA Play but when I try to download ANY game from EA Play it tells me something went wrong and to go back.  Logging in directly to EA Play I checked the 'Connections' section to see if Xbox is linked and it is not.  Need help.  

Things I've tried:

EA Messageboards and Community

EA FAQ on Account Linking

Reset EA Play passwords three times and was able to login to EA Play account.

Rebooted Xbox App

Rebooted EA Play App

Reinstalled and logged into EA Play App.

According to my Xbox subscription Ultimate allows me access to EA Play on PC and my Xbox One X.  Why does Xbox app show linked with 'Manage' button but EA Play shows no connections?

discussion
  • EA_Jason's avatar
    EA_Jason
    4 years ago

    Hi @TexasArsenal,

    You can make sure that you are logged in with the correct EA account in your account setting on origin.com.

    Under Linked Accounts it should show your Xbox account linked. If is not there, then you might be logged in with a different EA account. You can also check in the EA app if your account shows an EA Play logo next to your username in the top right (just mouse-over your avatar).

5 Replies

  • EA_Jason's avatar
    EA_Jason
    Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
    4 years ago

    Hi @TexasArsenal,

    You can make sure that you are logged in with the correct EA account in your account setting on origin.com.

    Under Linked Accounts it should show your Xbox account linked. If is not there, then you might be logged in with a different EA account. You can also check in the EA app if your account shows an EA Play logo next to your username in the top right (just mouse-over your avatar).

  • PalaeoPump's avatar
    PalaeoPump
    4 years ago

    Yeah nah, this doesn't work at all... It's a right pain if I'm going to be honest, especially being forced to download this app, and the origin app, just to play games off the xbox game pass ultimate...

    Furthermore, why doesn't the webpage for our EA account show what accounts are currently linked. Because I have signed into both (because somehow I have 2 different EA accounts...? Thanks Microsoft) my EA accounts, and neither states my xbox account is linked. But your app clearly states it is

  • ill_gobl1n's avatar
    ill_gobl1n
    3 years ago

    Has anybody been able to solve this yet? Even with the solution provided everything checks out but still says its linked when it clearly isn't on EA account connections.

  • TapasEU's avatar
    TapasEU
    3 years ago

    I have the same problem, impossible to install any game from the Game Pass.

    I go to my profile and i check connections but i not see any xbox linked account.

    I reached the EA chat 2 times and they sait to me that I have an linked xbox account (my main account with game pass) but they cant understand why i cant see it in my connexions.

    I did a forum post with more details and my EA help issue number is #137508101

    the forum post is : https://answers.ea.com/t5/Problemes-techniques/Impossible-de-Lier-mon-compte-XBOX-GAME-PASS/m-p/12337562#M2561

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