My EA account was disabled, a different one, and I keep trying to figure out how to speak to someone about this, but EA NextStep just brings me to a page that says "Your EA Help support options"; "Thanks for reaching out about your issue. Try our self-serve options or contact an EA Advisor for more help."
I tried this, but I cannot figure out how to contact an EA Advisor and I cannot access the account, so this is no help to me.
Community ManagerHi there, I'm sorry to hear you're having trouble reaching out to EA Help.
Based on the screenshot you've shared, it seems like you're being routed to dispute a ban on the EA account. In order to reach out to EA Help and speak to an advisor, you need to inform the chat bot that you do not have access to the EA account and that you need help regaining access. If you mention that the account is banned, you will be redirected to the penalty history tool, where you can submit an appeal to the Terms of Service team.
Please try going through the contact flow again, and if you're routed to the same page, please share screenshots showing your conversation with the chatbot, and we can try to guide you through the contact flow.
Community Manager
Community Admin
