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Kage0031's avatar
Kage0031
Newcomer
4 months ago
Solved

My account is hacked

Hello,

My account is hacked 2 day ago. Someone changed my EA email. I tried to change my EA email, but I can't change it because the 30 days haven't expired. I tried to contact EA support but the live chat doesnt appear. What should i do? 

Thanks.

Best regards.

  • If you believe that your EA account has been hacked, we’ve got you covered with detailed guides to help you recover and secure your EA account. Check out these links for step-by-step instructions:

    Be sure you also secure any linked accounts, like your email, Steam, Epic Games, Amazon, Twitch, or console accounts (PlayStation, Xbox, Nintendo Switch, etc.).

    You can contact our live support on our Help Site. To request a chat or open a case through email:

    • Select the EA App
    • Select one of the account issues like I cannot log in
    • You may get a pop-up that says login and get faster help
    • Select Continue without logging in
    • This should give you the chat/email option

    Please note: These are not situations in which Community Managers can assist over the forums, as we are not Live Support and cannot validate account ownership.

    Thanks

     

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  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    4 months ago

    If you believe that your EA account has been hacked, we’ve got you covered with detailed guides to help you recover and secure your EA account. Check out these links for step-by-step instructions:

    Be sure you also secure any linked accounts, like your email, Steam, Epic Games, Amazon, Twitch, or console accounts (PlayStation, Xbox, Nintendo Switch, etc.).

    You can contact our live support on our Help Site. To request a chat or open a case through email:

    • Select the EA App
    • Select one of the account issues like I cannot log in
    • You may get a pop-up that says login and get faster help
    • Select Continue without logging in
    • This should give you the chat/email option

    Please note: These are not situations in which Community Managers can assist over the forums, as we are not Live Support and cannot validate account ownership.

    Thanks

     

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