My PlayStation account is linked to an email address I DID NOT set up

Question

Hello. I am trying to link my EA account to my PlayStation account. However, when trying to link the account it says my PlayStation account is already linked to a different email address that I did not set up and is pinging an email code to the false email. Not only is this frustrating, this is also a data privacy issue. I am logged in to the PlayStation account but don’t see any way to unlink it from the PlayStation side.

How do I fix this? Again, this is both frustrating but also privacy concern.

ea_mplsnow · Answer

Hey RuffTalkVR​,&nbsp;
Sorry to hear that your PlayStation account has been linked to a foreign EA account. If you haven't already, please be sure to secure your PlayStation account to ensure no one else can access it.
Unlinking accounts needs to be done on the EA side. Since the EA account&nbsp;linked to the PSN account isn't yours, you'll need to&nbsp;contact our live support team to unlink it from the foreign EA account and link it to your EA account. After filling out the form, you'll be redirected to a self-serve page with an option to chat with an advisor. They'll ask you a few questions about the account to verify you're the owner before helping you link the correct accounts.&nbsp;
Let us know how it goes, thanks!&nbsp;

rufftalkvr · Answer

I was able to start the chat however the agent abruptly ended the chat and I could not restart it

ea_mplsnow · Answer

RuffTalkVR​ That's strange. Can you temporarily allow cookies and use a different browser or network for the chat?&nbsp;

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My PlayStation account is linked to an email address I DID NOT set up

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