Hi Jason,
Thanks for responding. Unfortunately it's not my account.
We've proven this with EA.
I've spent hours on phone and email with EA and we've gone through every phone number, email address and physical address I've ever had. I've listed every single EA game I've ever played, The details don't match. The only game that is linked on both accounts was Mass Effect and the last time I played that doesn't match with the last time that was recorded on this other persons EA account.
II've gone through this with four different EA people and they all go through the same rigamarole of asking me to verify this other persons EA account. It's not my account so I can't verify it. I can't give them someone elses email and phone number because its not me.
They simply refuse to do anything about it and when I politely request to speak to a supervisor, manager or higher security level technician, they tell me there's no-one else and they hang up on me.
It's actually kind of offensive that they simply don't care and have zero interest in helping me.
All I need is for them to disconnect this other persons EA account from my XBox account but they refuse.
I'm completely stumped and honestly feeling like al the complaints about EA being such a terrible company are fully justified.
EA SPORTS FC™ TeamHi @Starganderfish,
I'm sorry to hear that, but there's one more thing that you can try.
Thank you Jason for your suggestion.
I need to be careful with my response due to an EA Community Rule:
"The forums aren't the ideal place for legal discussions and posts including legal chat will be removed"
So I will reply instead with basic guidelines on what is needed to get this issue resolved, so that all the other people who have their accounts linked by EA to other people are hopefully able to resolve it.
I was able to log in to the other person's EA account using my own personal Xbox credentials, which let me view all the personal information on the other users EA account. I could also see that EA had linked four other XBox user's accounts to this one person's EA Account.
I was able to then initiate a chat with an EA Help desk rep from the other person's EA account, I was able to use the personal info I could see in that other account to satisfy the EA reps verification requests and then ask them to unlink the accounts.
They agreed to do this because I had satisfied their verification requirements, even though I wasn't the EA Account Holder.
This whole process did take a total of nine different communications attempts with EA Helpdesk staff through four different methods (forums, phone, Facebook messenger and chat) before I worked out the exact details of what needed to be done and found a rep willing to do it.
So when this happens to others, use the above method to resolve it and just keep trying until you get someone willing to fix it for you.
Hopefully, this description is vague enough to not upset the forum rules but contains enough information to allow others to resolve the issue when it happens to them.
I had the exact same issue, except I too had someone else's Xbox account tied to my EA account.
When I first initiated EA Desktop through Xbox Game Pass, it had automatically logged into someone else's EA Account and linked my Xbox profile to theirs. Yada-yada-yada, I go through 3 different support lines to eventually unlink both the random Xbox account in my EA account, and unlinked my Xbox account from the random EA account. However, because my EA account now already had an Xbox account linked to it, I cannot link any other Xbox account to it, permanently.
In EA's terms and conditions when it comes to unlinking an Xbox account, "Only one Xbox account may be linked within the lifetime of the EA account". So I'm SOL.
"Only one Xbox account may be linked within the lifetime of the EA account"
Really?
Because I have a screenshot of this other person's account (names and data redacted)that shows 5 different XBox accounts linked to this one person's EA Account? I've attached a copy with everyone's name redacted so no personal information is visible but you can see that this one account had five XBox accounts linked all at the same time. This is pretty clear evidence that not only can multiple accounts be linked, but that EA's systems are so broken that one account can mistakenly get 5 different accounts linked to it without the account holder's permission.
It's pretty obvious that a lot of EA's policies are just arbitrary and not functionally or technically limited in any way.
And from the way most of the EA Help reps responded it's pretty clear that EA enforces these arbitrary restrictions really tightly on their staff. All the staff pushed back really strongly on any hint that EA was responsible for the data breach and several of them outright blamed me and stated plainly that I must have linked my account to someone else's. Ignoring the fact that if it's that easy for me to llink my account to someone else, without having a password, username email etc then there's a fundamental flaw in their process. And for me to then be able to access all that other person's information from my own account? Crazy.
Worst of all is that, while talking to these EA Help reps, I know that they all had access to see this other persons account, they could see that the names and DOB and email didn't match my XBox account, they could see 5 different accounts all linked to this one EA account at the same time... Any one with an ounce of common sense or integrity would be able to tell immediately that a mistake has occurred...and still none of them was willing to even acknowledge that there might have been a problem or offer any hint of a solution or even to consent to escalate the problem to someone else.
As for your experience with them refusing to link your XBox account, all I can suggest is to try to show them the above screenshot, and force them to admit that there is nothing technically stopping them from linking a new account. You have evidence that their system can do it. Refer them to your own account and chat history logs where you proved that it wasn't your account that had been linked and that it was EA who was responsible for screwing it up. Make it clear that you are not asking for them to do something unorthodox you are asking them to undo the mistake that they made. I don't expect it will work but that's about the only shot you have. Try multiple cases with multiple Help Desk people and see if you can evenually find one that will help you.
Otherwise, I guess you can just do what I've now decided to do. Recognise that EA is a garbage company with terrible customer support who don't care about their customers, and just don't buy or install any of their games, move on to other developers. I'm entitled to a bunch of EA games for free through XBox Game Pass, but I'm not really interested in putting my personal information at risk by signing up to their systems anymore. I'll probably be closing this EA account eventually as well, though I doubt that would make a difference, given their IT and Data security clearly leaks like a sieve.
I have this issue.. myxbox account is linked to some other ea account that is not mine and also has another Xbox account linked to it... I can no longer use chat support as they seem to lock you out.
I can't verify I own that account as it has no personal details in it, it only has a created date of when I tried to link to my own account.
The best I can get is the email address, the other person's Gamertag and year of birth.
I am completely stumped and quite angry about this...
Don't spose anyone has any other suggestions?
EA SPORTS FC™ Team
