Old EA account

I have the same problem but with EPIC GAMES, my account verification code  to a @sanadmable email that I don’t own. I cannot access that email. I need the email on my account changed to my Gmail.

Thanks for reaching out. You can refer to Epic Games’ official guide for this.

Hi. I can't get to someone it keeps just giving me to the chat bot. All I need is for someone to change the email.

The chatbot is mainly there to collect players’ details first, so the case can be routed properly. It’s meant to gather the information an advisor would usually ask for upfront and help reduce back-and-forth. After that, you should normally see a Chat with us option.

I get it, but now I can’t really get help.

Would you mind sharing more about what difficulty you ran into when trying to get help from support?

I explained my problem, and then it just asked for my first and last name and the game I was having difficulties with.

That sounds like our chatbot. It’s mainly there to collect your details first so the case can be directed properly. The idea is to gather the information an advisor would normally need upfront and help cut down on back-and-forth.

After that, you should normally see a Chat with us option. I recently tested that flow myself, so this thread may be useful as a reference.