I have my switch and pc accounts connected to the same EA account but when the new season rolled over i only got the rank rewards for my pc account even though i got pred on switch and the ai chat bot is useless, i've tried making a ticket for every issue under the sun and every time i'm met with "this issue isnt supported by advisors" and it's starting to **bleep** me off cuz i spent so much money on the account in the past 2 weeks just to move to pc.
Community ManagerSorry to hear you’re running into this. Unfortunately, the CM team is not able to help with that, and we also do not have a way to transfer the case to support on your behalf. Because this involves account privacy, it has to be handled by you directly.
Just to confirm, are you playing Apex? If so, please try using the Contact Us button on this page.
Yes i'm playing Apex and i've submitted close to 10 tickets, my accounts are 100% linked together yet it gave me the lesser rank reward that i got. So all that time playing rank was literally for nothing ?
Your contact us page is literally useless, i've BEEN trying to contact you guys for the past 5 hours about this but your ai chat bot just keeps sending me in circles, like i genuinely feel like this game is a waste of time at this point with how horrible it is and how much it makes.
5 hours and 10 tickets and i haven't even gotten to speak to a real person hence why i came here, these forums are more active than ea help is lmao
Community ManagerI just tested this myself. When I entered “Didn’t receive my rank badge”, used a placeholder name, and replied PC and Switch as the platform, the chatbot asked me to confirm that it was a missing rewards issue. After I confirmed that, it directed me to a related self-help article, and at the bottom there was a Chat with us option.
After clicking that, I was taken to the next page and a live chat window appeared. I also received an email confirming that a case had been created.
Sorry that I forgot to grab a screenshot of the Chat with us step, but the help website does appear to be working normally from my side. I know it has been frustrating having to try this multiple times already, but please make sure you are answering the chatbot questions as accurately as possible.
Yeah i've done that 10 times and every single time it doesn't let me speak to them and just says that i was afk yet i've been sat here all day waiting for a reply from the support, idk what to tell you literally i cannot get in contact with support
Community ManagerJust to make sure I understand correctly, do you mean you kept the browser and live chat window open, waited around, maybe 33 minutes, for it to connect to an agent, and then, instead of receiving a greeting message from the agent, it simply timed out?
Community ManagerOne thought I had is that because so many cases were created, even if unintentionally, the system may be automatically closing the newer ones.
Could you please go to your My Cases page, find the earliest case you created, resume that one, and then wait there once more?
I do understand why you are anxious to get this sorted. But as you mentioned, you reached Predator on Switch, so this may still point to an account syncing issue. Once you are able to connect with support, that is something they should be able to help resolve.
They literally just keep closing them on me even tho my problem hasn't been looked at
I got a msg one time and i was replying and next thing you know he says i took too long when i literally got the email "1 minute ago", i had the window open for 2 hours straight waiting for somebody to just answer, this is super frustrating when the only people that can help you cant because for some reason every single issue just tells me that it's out of supports hands, i say its a currency issue, nothing, missing content, nothing, there's no help at all, every single case just gets closed
Community Manager
Community Admin
