Random EA Account linked to my Steam account
As the title. Have a really old Steam account (10+ years) which I just bought my first EA game on (NFS Heat, if it's relevant).
The EA app launched and showed a strange profile, which I initially assumed was something auto-generated to smooth the 3rd party account creation process. I also got a notification that this EA account was banned. I thought it might be smart to make a new EA account and link it to my Steam account, but I discovered that banned accounts can't be unlinked (https://myaccount.ea.com/am/ui/connected-accounts).
Any ideas here? Don't want to forever lack access to online portions of legally purchased games...
To update anyone else googling for resolutions:
It looks like this occurred because of an EA account I forgot I created being hacked and the e-mail changed. I gave support additional e-mail addresses until one of them triggered the support person to send me a confirmation e-mail. Happily, I still had access to the e-mail account used to create my EA account, and they were able to change the e-mail associated with the hacked account back to one I controlled.
I am not yet through the ban appeal process. I will update when anything changes there.
