I deleted all files/app data regarding any EA, disabled Windows Defender and tried re-downloading EA Play from Game Pass again. Did not work. I ran EAAppInstaller directly from files browser(from “This PC”) as administrator, still did not work.
Community ManagerI created a local account with admin permission, signed into Xbox than tried to download EAplay from Xbox, this did not work. I delete this local and all relevant data pertaining to EA. Created another local without admin permission and tried to download from EA website with main account permission, this did not work.
hi, i had this same problem. i solved it just now by going into my firewall settings and allowing every application in the EA App folder through my firewall since I didn't know which one was messing it up.
Windows Security --> Firewall & network protection --> Allow an app through firewall --> Change settings --> Allow another app
the apps should be in C:\Program Files\Electronic Arts\EA Desktop\EA Desktop
It’s not letting me add this program to the list. I can add EAAppInstaller, but it still doesn’t work.
strange. i added every application in the folder to the list and then cleared the EA App cache to refresh the app.
@ShadowKnight9there's this other thread that suggests a few fixes - have you tried these (esp. #4)?
This is one of the answers I can came across before I made the post, tried the ones relevant to me. I do not have special characters in my name but I tried part 2 of #4 but it didn’t work.
Now that I have been playing with it for awhile I noticed #2 does not look the same for me.
If I type “EADesktop” nothing comes up but if I type
“EA Desktop” only a folder comes up but nothing is in it.
I also do not have “EADesktopInstaller” only “EAAppInstaller”. And I have no options for MSI.
Mayby it is an old version in the answer or maybe it’s because it’s a different region, not sure.
Community ManagerI saw a couple posts in that thread about the install not working for people who had a space in your Windows username... could that be it?
The .msi installer looks like it's linked in post #30 here: https://answers.ea.com/t5/Bug-Reports-Technical-Issues/Can-t-install-reinstall-EA-Desktop/m-p/9958622#M6283
Also, given that this is a new laptop - is it running Windows 11? Or still on Win 10?
It is running Windows 11
