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EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
4 years ago

Re: Games not owned but with owned DLC

Hey @serge512,

Thanks for your visit to the forums!

What unfortunate to hear that you're having issues with Mass Effect 3 not working correctly via EA Desktop.

You mention that you see the game as Owned in Origin, but are you also able to download/install and play the game via Origin?

Regarding the Steam & Epic Game Store integration for the versions of the games that are released on those platforms; this is indeed not present in the EA Desktop app, you indeed need to use Origin for that. However, I will gladly take this as feedback and pass it on to the teams of the EA Desktop app!

3 Replies

  • serge512's avatar
    serge512
    4 years ago

    Yes, I currently have mass effect 3 installed and can play it online and offline

    About the other games, good to know will stick to origin for now, but I would also like to have my owned copy of mass effect 3 on EA Desktop

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    4 years ago
    @serge512, I truly understand that you would like to use your copy of Mass Effect 3 everywhere and whenever possible.
    However, it is very well possible that there might be an issue with your EA account, if EA Desktop mentions that you don't own the game, while Origin mentions that you do.
    Unfortunatly, this is not something I or we can check via the forums, but the best thing you can do is checking with our Live Support team to see if they can spot something odd on your account, or not. You can contact them via https://help.ea.com/contact-us.

    Good luck!

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