Sims 4 not redownloading in EA app

Hi everyone!

I have been dealing with this for over a month now :( Sims 4 first wouldn't load in the EA app so I cleared cache and uninstalled the app, but now it won't install. It says its 'installing' but nothing is happening and I don't know what to do. This screen never changes. I have attached a screenshot of what the download manager in my app has looked like for the past month whenever i try to redownload the sims 4 :(

I hope someone can help!! I would be very grateful! (note - I have deleted and reinstalled EA, tried steam, origin and epic games launcher, none of which have worked. I managed to download the game on steam, but it would only work if the game was downloaded on EA too...)