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luevin's avatar
4 years ago
Solved

Steam and Ea Play App mismatch

I bought ea play from steam, but even though I did enter the correct steam account in the ea play application, it does not appear that I bought ea play, it asks me to buy it again. 

  • Hey @luevin To confirm one of your screenshots appears to be from the EA App (desktop client) while the other two are from Steam. The EA Play subscription itself is not a cross-platform membership so if you purchase it on one platform (Steam) you will not have access to the subscription on other platforms (like EA App, PS, Xbox, etc). 

2 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    4 years ago

    Hey @luevin To confirm one of your screenshots appears to be from the EA App (desktop client) while the other two are from Steam. The EA Play subscription itself is not a cross-platform membership so if you purchase it on one platform (Steam) you will not have access to the subscription on other platforms (like EA App, PS, Xbox, etc). 

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