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krayedon's avatar
krayedon
New Rookie
1 year ago
Solved

Unable to access old origin account with hundreds of dollars' worth of content

Hi, I'm not sure if anyone can help me at all, but I last used the aforementioned account around 2014. The problem is, the email address I used no longer exists. It was hosted through a website builder that's now defunct. I really want it back because it had all of my Sims 3 content on it. If anyone knows a solution it'd be greatly appreciated. I believe it was created via Origin.

  • Hello krayedon,

    No one here can help you with this problem, you need to contact EA Support, only Support can resolve account issues.

    • The link to EA's Support is here.
    • In "Search game or Topic" Search for "EA app".
    • Click on "See all Help Topics"
    • Click "I need help logging in to my EA Account"
    • Click "Continue without logging in"
    • Choose a contact option, preferable "Chat with us" 
      (EA help Guide.)

    Here is an EA contact guide.

1 Reply

  • Hello krayedon,

    No one here can help you with this problem, you need to contact EA Support, only Support can resolve account issues.

    • The link to EA's Support is here.
    • In "Search game or Topic" Search for "EA app".
    • Click on "See all Help Topics"
    • Click "I need help logging in to my EA Account"
    • Click "Continue without logging in"
    • Choose a contact option, preferable "Chat with us" 
      (EA help Guide.)

    Here is an EA contact guide.