Unable to submit ban appeal – account hacked
Hello, My EA account was hacked and used to perform actions I did not commit in Apex Legends. As a result, my account was banned around September 8. I want to appeal the ban, but I am unable to sub...
Forum Discussion
yupicco1 Sadly, both hacked and banned related issues cannot be handled on the forums.
If you are still needing help with recovering your hacked EA Account, you would need to contact the EA Support Team here:
> EA Help | What to do if your EA Account has been hacked.
As for appealing the ban, you would need to reach out to the EA TOS Team here:
> EA Help | Get information on EA Account locks, bans, and suspensions
However, since you are having issues with creating a case, you can also try clicking on "continue as guest" from here:
> EA Help | Contact EA:
Afterwards, be sure your contact reason says "submit an appeal":
Lastly, fill out the ticket and wait for a response.
Note: You are able to appeal your ban up to 3 times. If the ban is not overturned after the 3rd appeal, that does sadly mean that the ban will be upheld.
Thank you for your reply.
I contacted you through the inquiry form, but I haven’t received any response at all.
I would like to contact you via chat, but when I click the chat button, I either get sent back to the home screen or see a message like the one in the attached image.
Even if I click “Continue as guest,” the same thing happens.
I have no way to get in touch—what should I do?
I haven’t been able to play the game for a whole month now.
